Client Relations Coordinator
Location
Richmond Hill, ON | Canada
Job description
CLIENT RELATIONS COORDINATOR
Amico Accessories is looking for a self-motivated, dedicated and highly disciplined person to join our team. The successful candidate will be enthusiastic, possess good communication skills, attention to detail and a strong work ethic. Must be fluent in English. Competitive Salary + Benefits offered.
As a Client Relations Coordinator,
- You are responsible for managing complex product purchases with assigned customers, including validating pricing, products and shipping. Your customer service experience and the ability to communicate well will be essential. Ensuring customer satisfaction by quick responsiveness and anticipating customer needs are keys to success.
- You will work closely with our Regional Sales Managers to support business growth.
- You will work with various departments as the key ‘Order Champion’.
- You will gain a thorough knowledge of Amico products and services to support your clients.
- Being proficient with Web based ticketing applications (Fresh Desk) and the Microsoft Suite and to quickly pick up new tools are important.
- You are enthusiastic to stay up to date on innovations and trends in Medical industries and how they might affect our clients' operations and needs.
- You are flexible with supporting other team members when needed, and able to ask for help when experiencing high volumes.
Duties include but are not limited to: - Support Regional Sales Managers to manage and grow territory sales.
- Establish and maintain customer relations with both existing and new accounts (Act as the day-to-day point of contact for portfolio of clients)
- Interface with customer in all requests (via phone calls, emails, in-person), identify customer needs and handle with tact (Manage communications even if it is a complaint)
- Quoting and maintaining CRM profiles
- Order entry, invoicing, production and shipping scheduling for assigned accounts to ensure delivering products and services as required.
- Track shipments and coordinate delivery to ensure on-time delivery within budget.
- Act as point person on Complaint investigations on behalf of customers.
- Pro-actively reach out to customers for updates on long projects.
- Provide support to Sales team in order analysis, sales reports, trade show shipments, competition research and analysis
- Perform other Customer Service duties as required.
Qualifications: - Strong attention to detail
- Able to work in a fast paced and time sensitive environment
- Intermediate computer skills are required
- Organizational, interpersonal and communication skills
- Ability to quickly change focus
- Ability to work within a team environment and individually
- Problem solving and analytical skills
Please include salary expectations with resume.
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