Location
Victoria, BC | Canada
Job description
Job Description :
General Manager
Amica Jubilee House
Full Time, Permanent
At Amica we are united in our purpose to provide the best care in Senior Living in a supportive environment. We are setting a new standard for senior living in Canada by combining unparalleled premium hospitality and amenities with expert care and support to deliver a personalized senior living experience. We are committed to enriching the lives of seniors now and as their needs change, and offer Independent Living (IL), Assisted Living (AL), Long Term Care (LTC) and Memory Care (MC) lifestyle options. Established in 1996, we own and operate over 30 residences in British Columbia, and Ontario, and continue to grow in select markets. Find out how you can become part of a team where you belong and make a real impact every day.
A Day In The Life Of a General Manager
As the General Manager you are responsible for the day-to-day operations of the residence ensuring the provision of high quality care and service; management supervision and clinical leadership; development and execution of business strategies, plans and programs; developing and supporting community leaders and front line staff; annual operating and capital budgets and supporting marketing plans in the promotion of Amica Senior Lifestyles and the residence towards favorable occupancy.
Other Duties Include
- Collaborating with department heads, forecasting budget requirements for corporate office approval.
- Leading the process with Corporate Sales & Marketing to develop an understanding of the needs of the customers and market served. Lead the marketing plan development, as well as ongoing reviews and revisions as necessary to respond to changing market conditions.
- Determining staffing requirements, ensuring the recruitment process and selection criteria meet the needs of the residence.
- Representing the residence to external stakeholders, clients and partners, including families, potential residents, government officials, public-at-large, and others as required.
- Actively lead the development of future leaders on the team. Identify high potential performers and ensure development plans are in place and executed. Communicate high potentials to Regional Director of Operations to ensure visibility within the organization.
- Ensuring policies, programs, procedures and practices in each functional area are carried out consistently and accurately.
You Must Have
- Certificate or degree in Health Care Administration, Business Administration or equivalent experience.
- A minimum of five (5) years senior management experience in the hospitality field or a senior living residence.
- Previous experience managing a long term care residence, along with an educational background in gerontology or nursing would be a strong asset.
- Ability to work flexible hours (some evenings and weekends are required).
What We Are Looking For
- Excellent interpersonal skills with the ability to motivate and collaborate with various workgroups.
- Demonstrated ability to inspire and develop leaders, mentor their growth and ensure development is ongoing.
- Drive to coach, develop and hold accountable managers and front line employees.
- Ability to accurately assess the performance level of leaders.
- Ability to provide constructive feedback and create developmental / performance improvement plans where necessary.
- Commitment to follow through with developmental activities.
- Proven ability to create succession plans, to provide direction or training to ensure employees are prepared for future roles/projects, and to mentor upcoming leaders in the Amica way.
- Demonstrated strong financial acumen.
- Superior oral, written and listening communication skills.
- Ability to create strategies aligned with organizational plans and execute to deliver on measurable objectives.
- Demonstrated ability to align priorities with organizational strategic direction as well as assisting direct reports to design action plans supporting these priorities.
- An independent, capable leader who excels in a team environment.
- Ability to unify team on common goals.
- Demonstrated passion and drive for improvement.
At Amica Senior Lifestyles we are passionate about working together in a supportive and inclusive environment that fosters innovation and turns ideas into action. We remain committed to creating workplaces that reflect the communities in which we operate. We are actively seeking applicants from all religions and ethnicities, LGBTQ2s+, Black, Indigenous, racialized people, and persons with disabilities and encourage people from all backgrounds to apply for our positions. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted. #Leaders-Hiring-Amica
#Leaders-Hiring-Amica
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