User Support Technician

Location

Mississauga, ON | Canada

Job description

Location: 6121 Atlantic Drive, Mississauga, Ontario, L5T 1N7

Permanent employment, Full-time, 40 hours/week (Overtime is available)

Salary: $28.90/hour

2 weeks paid vacation

Job Vacancy: 2

URL:

Over the years, Atlantic Auto Body has expanded from its single operation in Mississauga to a total of 5 collision centres operating in Mississauga, Brampton, Oakville, and Scarborough. This steady growth over time has positioned the Atlantic Collision Group as a true leader within the auto collision and repair industry.

Atlantic Towing was created back in 1972 starting out with only 1 truck. Today, Atlantic Towing boasts a fleet of over 40 trucks, including flatbeds and heavy-duty trucks to service any type of call. Our towing & recovery service is second to none and operates 24 hours a day, 7 days a week, and 365 days a year to ensure prompt reliable service to our new & existing customers and insurance partners.

At Atlantic we understand the problems and stresses involved in fixing your automobile after an accident. We believe that minimizing your inconvenience can only come from maximizing the service we provide to you.

It is due to Atlantic's pride, hard work and constant dedication to the customer that have gained the respect and trust of customers and insurance companies for years. The Atlantic Collision Group shops have become a preferred repair facility for almost every major insurance company and over 14 New Car Dealerships.

We are actively looking for an experienced User Support Technician to join our team. The ideal candidate has college diploma or degree in computer science, computer programming or education in a related field and 2+ years of experience in the IT industry.

***Only apply if you see yourself as a strong fit for this position with long-term goals. Inexperienced candidates will not be considered***

Responsibilities:

• Communicate both electronically and in person with users within the Auto Collision Center who are experiencing difficulties with computer systems or software, diagnosing and documenting their issues promptly.
• Utilize user guides, technical manuals, and other resources to research and implement effective solutions to technical problems encountered by staff.
• Reproduce, diagnose, and resolve technical problems efficiently, ensuring minimal disruption to daily operations within the collision center.
• Offer comprehensive advice and training to users to address identified difficulties, ensuring they are equipped to handle similar issues independently in the future.
• Provide support for business systems specific to the Auto Collision industry, including software utilized for estimating, invoicing, and inventory management.
• Assist users with network and internet-related issues, ensuring seamless connectivity and access to essential resources.
• Collect, organize, and maintain a comprehensive log of problems and solutions encountered, facilitating knowledge sharing among technical support staff and improving overall efficiency.
• Collaborate with relevant stakeholders in the redesign and optimization of applications and software specific to the Auto Collision Center's operational needs.
• Oversee and provide guidance to other technical support workers within the group, ensuring a cohesive and productive team environment.

Work Condition:

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail

Requirements:

• 2+ years of experience in IT industry
• Post-secondary Diploma or Degree in Computer science, computer technology, information technology or other related field
• Excellent communication skills

Benefit:

• Dental & Health care
• Disability Insurance
• RRSP
• Life insurance

Job tags

Salary