Location
Toronto, ON | Canada
Job description
Operations Specialist (Contract to Permanent Role)
About Us
Parts Town Canada, a division of Heritage Food Service Group of Canada Limited, is the single source for the largest inventory of 100% Genuine OEM foodservice replacement parts on the ground in Canada. We are the leader within our industry and are looking to grow our team!
Position Summary:
The Operations Specialist provides administrative support, customer service, and systems support for our Canadian customers and team. This position will ensure every order and document is completed accurately and to the specifications of each customer. Entering orders, notifying customers of order changes, and correspondence to manufacturer, supplier and customers are among other duties. This individual thrives in a fast-paced culture working efficiently and strives to deliver the highest level of customer satisfaction at every opportunity. This role reports to the Operations Manager.
Job at a Glance
- Assists customers with via email or phone when required throughout a given day.
- Keeps a detailed record of order instructions to ensure customer orders are processed correctly.
- Works closely with our Customer Experience team to resolve systems related issues.
- Proactively communicates with customers to give updates on important order changes.
- Manages and enter orders using order entry platforms.
- Provides the customer experience team regular updates on and order quality performance.
- Conducts end-user ERP and other system testing as required.
What we are looking for:
- Flexibility to work Mon - Fri 8:00am to 9:00pm (Standard shift time is 10:30am to 7:00pm)
- Minimum high school graduation required.
- Minimum of 2 years' experience working in a data entry or administrative capacity.
- Experience with SAP and Salesforce is an asset.
- Demonstrated ability and proficiency in MS Office suite of applications.
- Aptitude in working concurrently with multiple systems, portals, databases, and ERP.
- Minimum 50 wpm.
- Detail-oriented with great attention to speed, efficiency and accuracy in data entry.
- Ability to keep information confidential.
Our recruitment process:
At Parts Town Canada, we follow a standard recruitment process with each candidate we contact:
- After completing your application through our career website or a job board, you will receive an email from Parts Town Canada, letting you know that we received your application.
- Any emails you receive will come from one of these domains: @hfsgc.ca; @partstown.ca; @applicantemail.com.
- If your application is being considered for further review you will receive an email from one of our HR team to set up a telephone interview
- Once the telephone interview is completed, if you are advanced to the next step you will have an in-person interview with one of our hiring managers
- Due to the high volume of interest, we regret that we are unable to respond to all applications.
Parts Town Canada , a division of Heritage Food Service Group of Canada is an inclusive and equal opportunity employer. If you require a disability related accommodation to participate in the recruitment process please inform us by email. We will accommodate your needs under the Ontario Human Rights Code. While we appreciate all applications, only those candidates selected for an interview will be contacted. We thank all applicants for their submissions.
Job tags
Salary
