Retail Lending Officer

Location

Hamilton, ON | Canada

Job description

Requisition ID: 193693
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Looking for a stimulating job within a dynamic team? A place with great career advancement opportunities where people are encouraged to surpass and give the best of themselves?

At Scotiabank, we're the experts in automotive financing. For the last 60 years, we have led the industry with our customer service, our passion & our expertise, and that is what sets us apart. We offer comprehensive financing solutions to our dealerships, both at the retail level and for their business needs.

We're currently recruiting Retail Lending Officers. The role requires team members to examine, analyze, and adjudicate auto and leisure loan applications. In this role, you will provide a quality service while complying with the policies and limits established by the Bank. We are looking for candidates that are meticulous and detail oriented. Someone who works well in a team and can easily adapt to change. A shining star who will be able to exceed the established objectives and loves to get involved. We are looking for people to continue to make Scotiabank the best-in-class.

Are you up the challenge? Look no further, apply today!

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What your role will be…

The Retail Lending Officer is responsible for the effective and timely decisioning of indirect retail loan and DVLP and CDLSI lease applications, ensuring that a high level of customer service is delivered, and loans approved meet Bank policies and guidelines.

The incumbent is responsible for credit quality objectives, customer satisfaction goals, and operational effectiveness objectives.

What you will be doing…

Supervises the adjudication of indirect loans and leases as well as preparing and escalating exception credits up to Team Leads / ACE by:

• Reviewing queues on ALS COM to determine application sequence and priority.
• Ensuring applications are receiving prompt attention and priority applications are processed first.
• Calling up application screens on ALS COM.
• Reviewing key information required to make credit decision.
• Making approval/decline decisions based on Retail Loan Policy.
• Referring applications that exceptions to ACE Exception Lenders for final decision.
• Reviewing all internal correspondence, reports etc. promptly and accurately ensuring the message contained is clear to the reader.
• Managing the relationship between the Retail Lending department and the Operations unit staff to ensure that applications requiring re-approval during Funding are handled in a smooth efficient manner.

Identifies potential improvements to Retail Lending processes and policies and provides recommendations to DFC Management and/or ACE.

• Obtaining continuous feedback from others on barriers to productivity and to providing fast decision turnaround that they are finding related to the above instructions.
• Documenting findings and providing a recommendation to the DFC Management to change the process or policy based on positive business benefits with the support of DFC Management, Automotive Finance and Lending Support.

Maintains the customer relationship, ensures good quality customer service, while ensuring the dealer understands the rationale behind declines or requests for more information. The incumbent is the first level of contact for issues/concerns from the dealer on specific loan/lease decisions. Handling calls from dealers to ensure dealer understanding of declines/requests for more data in the following circumstances:

• Where the call can't be handled by the Customer Service Representative (doing so would impact productivity; comprehension of the rationale for the decision is complex),
• The customer relationship is volatile or at risk.
• Resolving calls to the satisfaction of the customer while adhering to Bank policy and guidelines.
• Preparing correspondence in a manner that reflects Bank policies and guidelines while conveying a tone that protects the integrity of the customer.
  

Following specific disciplines relative to the business unit, e.g. legislative / compliance / regulatory requirements:

• Ensuring compliance to AML (Anti-Money Laundering) and KYC (Know Your Customer) policies.
• Ensuring adherence to Information, Security and Policy Privacy Requirements.
• Occupational Health & Safety Officer as assigned.

What you need to succeed…

• Extensive knowledge of retail lending indirect products and other retail products
• Proven ability to make credit decisions using sound sense of judgement
• In-depth understanding of all credit policies covered in the Indirect Retail Lending Policy Bulletin and the DVLP Monograph
• Solid knowledge of commercial deposit and retail products
• Effective communication, organization, analytical, and problem-solving skills
• Strength in ability to negotiate/mediate between multiple groups with potential for conflicting priorities/sense of urgency
• Effective interpersonal and management skills
• Working knowledge of the Bank's ALS COM Retail Loan/Lease adjudication system
• Ability to use various computer programs; Microsoft Word & Excel, LotusNotes or Intralink Email and BNS commercial software (considered an asset)

Working Conditions…

• The Retail Lending Officer executes their duties in a hybrid work environment
• Comfortable working in target-based environment
• Comfortable managing client relationships to meet tight deadlines

Location(s): Canada : Ontario : Hamilton
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Job tags

Salary