ATS Automation
Location
Cambridge, ON | Canada
Job description
ATS Life Sciences Cambridge is a fast paced, exciting, and progressive company experiencing incredible growth! We are currently looking for reliable, ambitious, and hardworking employees to join our team. As a company, we pride ourselves on building a culture that values employees and promotes innovation, diversity, excellence in communication and commitment to personal/professional growth. Join our team and you will find we advocate a healthy working environment and opportunities to experience the rewards of contributing to a proactive and competent team.
MAJOR DUTIES:
The Spares Service Solutions Specialist will develop our understanding of customers and their assets. The individual will identify where our service products add value. They will drive bookings to plan within the acceptable margins tolerance and contribute to our voice of the customer (VOC) scores by exceeding customer expectations
RESPONSIBILITIES:· Drive exceptional brand and buying experiences for all customers across multiple service touchpoints - both digital and physical.
· Help implement and drive key performance indicators (KPI) that drive front-end success in proposal on time delivery (OTD), capture rate and bookings at various customer touchpoints that impact the customer experience.
· Build sustainable and mutually profitable relationships with customers.
· Proactively contact current and potential customers to educate them on our services, where our solutions add value and to develop opportunities.
· Understands the importance of maintaining the customer relationship management (CRM) system, i.e., Salesforce, leveraging it to manage customer relationships and opportunities, including asset intelligence.
· Delivers detailed request for quote’s (RFQ), services quotations and provides frequent updates of opportunities within the CRM for all service product offerings.
· Proactively manages their pipeline with the CRM and provide accurate bookings forecasts on an ongoing basis.
· Provide the Service Project Managers with relevant asset and customer information for them to prepare commercial packages ahead of all field resource visits to site.
· Attend commercial and training meetings to keep at the forefront of the Company’s latest service offerings and capabilities.
· Support follow-up and initial triage for customer satisfaction surveys.
· Actively support projects to simplify service processes and eliminate bottlenecks.
· Ensure that all business activities are performed in compliance with the ATS Code of Conduct.
· Assist with outstanding Service-related collection issues as needed.
· Other duties as assigned.
QUALIFICATIONS:
Education:
Experience:
HEALTH, SAFETY, AND ENVIRONMENTAL:
· All employees have the responsibility to work in a safe manner and report any health, safety or environmental concern to their manager or supervisor in a timely manner.
· Work in compliance with divisional health, safety, and environmental procedures
· Refrain from removing or altering safety devices or guarding unless hazardous energies are controlled through lockout-tagout methods
· Report any unsafe conditions or unsafe acts • Report defect in any equipment or protective device
· Ensure that the required protective equipment is used for the assigned tasks
· Attend all required health, safety and environmental training
· Report any accidents/incidents to supervisor
· Assist in investigating accidents/incidents
· Refrain from engaging in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct
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