The Government of Nova Scotia
Location
Halifax, NS | Canada
Job description
Competition # : 42086
Department: Advanced Education
Location: HALIFAX
Type of Employment: Term
Union Status: NSGEU - NSPG
Closing Date: 12-Mar-24 ( Applications are accepted until 11:59 PM Atlantic Time)
At the Student Assistance Office, we provide an opportunity for all academically qualified Nova Scotians to have equity of access to qualify post-secondary education and training. The program provides needs-based assistance to students who would be unable to attend post-secondary study because their family resources were not sufficient to cover their educational costs. We also administer, on behalf of the federal government, the Canada Student Loans and Grants programs. We also offer a suite of debt management tools to help students who have trouble repaying their loans after leaving school.
This position supports the functions of the Assessing and Client Services sections of the Nova Scotia Student Assistance Office (NSSAO). Prioritizing the needs of the NSSAO this position will provide outstanding customer service to students, parents, and guardians, as well as process applications for funding for Canada Student Loans (CSL) and Nova Scotia Student Loans (NSSL) programs, in accordance with established policies, procedures, and criteria.
This position reports to Manager, Client Services.
This may be the right opportunity for you if you graduated high school and have four years of related experience; an equivalent combination of training and experience may be acceptable.
You have strong communication (verbal and written) and exceptional interpersonal skills with previous experience in a customer service environment. You have self-confidence to make appropriate decisions in work situations and the ability to analyze problems and organize work in a fast-paced environment. You must be able to perform multiple tasks in a confident manner, have good listening skills and work cooperatively in a team setting by contributing to team goals and the goals and objectives of the Student Assistance Office.
A demonstrated desire to deliver customer service in both a direct face-to-face setting and through telephone contact is essential. You have superior mathematical and communication skills.
You must demonstrate sound judgement and decision making, as well as attention to detail and must also have the ability to work under strict deadlines in an often-stressful environment.
While not required, the following is considered an asset:
We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.
Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.
Based on the employment status and Union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offering and eligibility criteria.
This is a Term employment opportunity with an anticipated end date of February 12, 2026. The appointment status (‘term’, ‘temporary’ or ‘casual’) is dependent on the start date of the successful candidate.
Pay Grade: CL 18
Salary Range: $1,675.62 - $1,874.80 Bi-Weekly
Employment Equity Statement:
Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.
This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:
Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.
External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.
Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to [email protected].
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