London Lambeth Medical Clinic
Location
London, ON | Canada
Job description
Key Responsibilities & Functions
a. Provide telephone and in-person receptionist duties for the health clinic including;
- Greet and welcome patients, guests and business representatives; determine their needs and put them in contact with appropriate staff.
- Receive incoming calls and answer routine inquiries; screen and/or transfer calls to the appropriatemember of the team.
- Take messages, or forward to voice mail, for all staff.
- Attend to patient behaviors in the waiting room by listening, supporting, validating and in the case of disruptive behaviors employing de-escalating techniques. If necessary, contacting Practice Facilitator or other appropriate staff member for assistance.
b. Provide and manage clinic intake and bookings including:
- Provide intake services to new clients, by determining their need or directing them to the appropriate team member.
- Build positive relationships with individual clients, in support of good health outcomes.
- Provide assistance with client intake documentation.
- Direct and schedule client appointments with an appropriate member of the team including recall and/or follow up.
- Answer routine inquiries of visiting clients, including assisting clients to access the services of other agencies.
- Manage electronic patient files.
- Provide other services to clients as directed by team members.
c. Provide medical support as requested, including:
- Liase with patients regarding testing such as ultrasound, specialist, and/or liase with the pharmacy.
- Assist with urine testing through request of samples and testing using a dipstick.
- Portering/escorting patients into the exam rooms.
- Take vital signs such as blood pressure, height and weight.
d. Provide clerical support services for all members of the team
- Facilitate smooth operation of reception and related areas of office.
- Provide administrative support to the team, including: faxes, reports, letters, and notices, scanning.
- Enter/Update patient data in PS Suites.
- Pick-up and sort mail.
- Perform other related duties as required
e. Manage laundry services in the clinic, including;
- Washing, drying and folding of all linens.
- Stocking of rooms.
- Notifying when linens are stained, worn out or needing to be replaced.
f. Provide input regarding program administration procedures that affect the delivery of health services.
g. Stock exam rooms with sundries and supplies, maintain inventory levels with nursing team.
Functional Competencies (Values, Knowledge, Skills & Abilities): Attitude and values
- Commitment to patient centered care
- Commitment to working collaboratively within a team based environment
Knowledge
- Knowledge of medical terminology
- Previous experience with PS Suites is an asset
Skills
- Computer skills including familiarity with PS Suites
- Good communication skills
- Problem-solving skills
- Resourcefulness skills
- Relationship-building skills
- Well-organized and efficient
Abilities
- Ability to work effectively in a fast paced environment
- Ability to accurately type 50 wpm
- Ability to use typical office equipment
Professionalism – Is able to demonstrate commitment to ethical and professional conduct; takes personal
responsibility for actions, demonstrates integrity, is self-aware and is dedicated to continuous learning.
Initiative – Is able to actively influence events rather than passively accepting; ability to be a self-starter and to
act without prompting; generates ideas to recommend change or improvement; embraces a challenge.
Communication skills – Is able to express ideas, thoughts and information clearly, orally or in writing, selects
and uses appropriate communication methods; exhibits good listening and comprehension; keeps others
adequately informed; uses accepted language, grammar and style.
Interpersonal skills – Is able to build effective working relationships with internal and external stakeholders;
respects and values all individuals for their unique abilities and contributions; responds quickly, accurately,
professionally and with good judgment to inquiries (written, phone or in-person).
Teamwork – Is able to work collaboratively with others demonstrating commitment to achieve common goals;
approaches issues and problems through teamwork and collaborative efforts; is committed to team decisions;
relates to people in an open, friendly, accepting manner; develops working relationships with people of diverse
levels, backgrounds and styles.
Organizational and Time Management – Is able to establish priorities and organize and prioritize multiple
tasks while adapting to changing circumstances and meeting deadlines in a fast paced environment with
frequent/continuous interruptions; uses his/her time effectively and efficiently.
Attention to Detail and High Level of Accuracy – Is able to accomplish tasks through concern for all areas
involved, no matter how small. Shows concern for all aspects of the job. Accurately checks for processes and tasks
and follows up in a timely manner with appropriate persons.
Analytical and Problem Solving – Is able to identify and analyze issues, problems and opportunities;
determines course of action; develops appropriate solutions; distinguishes between relevant and irrelevant
information to make logical decisions.
Creativity – Is able to create new ideas or approaches to work related issues or assignments; ability to think “out
of the box” and not be afraid to try new things.
Handling Pressure – Is able to prioritize responsibilities in order to have a clear idea of what needs to be done
and meet committed deadlines; ability to recognize and work through stressful occasions, have stress-reducing
techniques to cope with work pressures and stressful situations.
Business Writing – Is proficient in written communication. All office communications are free of grammatical,
spelling and formatting errors, e.g. e-mail, memos, minutes and newsletters.
Tact and Diplomacy – Is able to exercise discretion, tact and diplomacy in dealing with highly sensitive and
confidential matters.
Computer and Office Technology Literacy – Is proficient in Microsoft Office suite including, Word,
Excel, ; ability to utilize office equipment and other relevant technology (software and programs) to meet
work needs.
Please send CVs/resumes to Amanda Eisan at [email protected] . We thank all applicants for their interest, but only those selected for an interview will be contacted.
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