County of Grey
Location
Owen Sound, ON | Canada
Job description
Join us and help make a difference! At Grey County we work together to deliver essential public services that meet the needs of our communities. Grey County isnt just a great place to live; its also a great place to work!
We are proud to offer competitive wages and an attractive total compensation package. We support learning and continuous employee development, and champion career progression for our employees. We value work-life balance, so you can make the most of your career at Grey County, while making the most of your life in Grey County!
Apply now to join our team !
Please Note: This is an on-site position in Owen Sound, ON
This is a 4 month Summer Student COOP/Internship position Purpose
The IT Systems Assistant works with Grey Countys IT Infrastructure staff to help with day-to-day IT activities, including tier one support issues, security monitoring, setting up new peripherals, PC rollouts, and asset inventories. The Computer Systems Assistant may also be assigned software installations and device troubleshooting. Further, the role may support active projects including system configuration and documentation.
Responsibilities
Assists with tier 1 support requests, including call handling and in-person support to identify issues and resolve or gather background for escalation to other help desk staff.
Troubleshoots, identifies and attempts to resolve issues with PC hardware, software and peripherals.
Assist with security incident, event and system log monitoring for analysis and detection of cyber threats
Assist with the deployment of servers and network equipment
Contributes to the IT departments knowledge base by documenting common issues (within tickets), resolutions for uncommon issues, and employee-facing how-to articles.
Assists with the setup and deployment of new PCs.
Assists with updating asset inventories of both in-production equipment and pre-disposal equipment.
Assists with setup and deployment of new mobile devices, as well as troubleshooting and user guidance.
Responsible, as an employee, for good occupational health and safety practices.
Working Conditions
Generally works in an office environment with some travel involved to provide technical support services throughout the corporation. Position requires intense concentration on screens and text for research, development, trouble shooting and other support activities. Work is subject to interruption. Analyst must be available, often on short notice, to locate and repair problems and
malfunctions and advise users.
Contacts
Internal Working Relationships
The position works closely with users at all levels throughout the organization. Users must be given the proper technical support when it is needed. Guidance, advice and training are all important aspects of the positions internal working relationships.
External Working Relationships
External working relationships involve the Countys network support contractors, other suppliers and agencies. Represents the County in the maintenance of the systems integrity, while ensuring that provincial (e.g. Ministry of Community and Social Services) requirements are met.
Knowledge and Skill
Current enrollment or recent graduation from a Microcomputer/Networking program at a recognized College of Applied Arts and Technology.
Understanding of WANs, LANs, Servers, and PCs.
Understanding of the OSI model
Cybersecurity standards and systems
Security technologies, such as SIEM, Firewalls, IDS/IPS and Anti-malware software
Strong interpersonal skills with emphasis on training and development of non-technical people and the ability to interpret and, often, translate highly technical issues into laypersons language that can be understood and used effectively.
Strong client service attitude and orientation.
Good troubleshooting and problems solving skills, ability to act independently on projects, using initiative and own judgement.
Ability to work with a variety of groups, including internal and external clients and providers, to diagnose problems and develop appropriate solutions.
Ability to exercise sound judgement, plan, be well organized, work well under pressure, be flexible and cooperative.
Valid Class G drivers license
Impact of Error
Technical, training, communication and administrative errors would disrupt the Countys network system, with attendant loss of corporate order and productivity
Grey County is proud to be an equal opportunity employer, and promotes a culture of respect where all team members are valued for their unique talents, knowledge and lived experiences. Accommodations are available for all parts of the recruitment process. Applicants are encouraged to outline accommodation needs when submitting their application. If alternate methods of application are required, candidates can email [email protected]. While we thank all candidates for their interest, only those selected for an interview will be contacted. Any personal information submitted will be managed in accordance with the requirements of the Municipal Freedom of Information and Protection of Privacy Act, and will be used only to determine eligibility for employment. Based on the nature of the position, pre-employment screening may be required including but not limited to; Criminal Record Searches, Financial Credit Inquiries; Educational and Credential Verification; Drivers Abstracts; Drug/Alcohol Testing; Pre-Medical Testing and Investigative Employment References.
Job tags
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