Location
Toronto, ON | Canada
Job description
Support an Underwriting team, deliver timely and accurate business-processing, administrative, technical, and marketing support to the underwriting process for Insurance & Specialty Underwriters and Client Managers. Duties and responsibilities directly impact productivity, process efficiency, timeliness, profitability, and accuracy of the underwriting process.
- High interaction and coordination with Underwriting and other functional areas including, but not limited to Products, Accounting, Finance and Claims
- Regular interaction with internal and external customers
- Reviewing, updating, and maintaining account information, data, records, and other documentation as needed, disseminating, or explaining information, taking direction, giving instructions, and addressing customer complaints and queries
- Conducting preliminary deal analysis; preparing applicable account data for review by Underwriters
- Reading, organizing, and working with detailed source documents from external customer information
- Assisting the Underwriters with drafting and preparing contractual documents and invoices and composing business correspondence as needed
- Supporting Underwriters in organizing and preparing data for client/broker meetings
- Actively participating on special projects, as assigned
About the team
This role is a part of a team of Underwriting Associates and Analysts, reporting into an Operations Lead, Canada. It requires high interaction and coordination with underwriting, near-shore/off-shore, other functional areas including, but not limited to Products, Finance, Claims, Compliance and Policy Processing.
About You
- Knowledge and understanding of commercial insurance principles and practices are a plus. Entry level will be considered
- Excellent computer skills - Microsoft Office Suite with emphasis on Microsoft Excel, Outlook
- Proven knowledge of arithmetic and algebra, administrative and clerical procedures including handling files and records, general economic and accounting principles, and principles and processes for providing customer service. This includes meeting established time and quality standards ensuring customer satisfaction
- Proven ability working in globally located team situations, understanding, and demonstrating sensitivity toward cultural differences
- Demonstrated success working collaboratively in a matrix environment
- Ability to establish priorities and to plan, coordinates, and monitor personal work plan maintaining status and oversight of multiple submissions
- Strong interpersonal skills and ability to build and maintain effective working relations in a multi-cultural environment
- Excellent listening, reading, written, and verbal communication skills
- French language skills would be an asset
- Strong customer focus and service orientation
- Adaptability to changes in tasks and priorities
- Associates Degree or equivalent is a plus
Job tags
Salary
