Process Improvement Specialist
Location
North York, ON | Canada
Job description
Company Information
Farber Debt Solutions is one of Canada's oldest and most respected debt solution providers. For over 40 years we have helped Canadians to take control of their debt, reclaim their self-confidence, and own their financial future. As a trusted partner, we empathize with the toll debt can have on people both financially and mentally.
Established in 1979, Farber has over 200+
employees in over 94 offices across Eastern and Western Canada, having helped over 100,000 Canadians get out of debt. Now we’re embarking on our next stage of significant growth. To do that, we need experienced, energized, empathetic, and agile team members to play critical roles in helping us reach our ambitious goals so we can better serve Canadians in need.
Position Summary The
Business Operations Specialist is a newly created position that
will support the centralized operations function across the organization. We are looking for someone who wants to make an impact on people's lives and work with a team of people who share that same passion. We are seeking a highly motivated
Business Operations Specialist who will be responsible for streamlining processes, improving efficiency, and supporting the operational best practices driving overall business growth. This role requires a keen understanding of business operations, strong analytical abilities, and the ability to collaborate effectively with cross-functional teams.
This position will work closely with and in support of the Senior Operations Manager, as well as the wider Centralized Operations and front-line teams. This position plays a key role in supporting and optimizing the day-to-day operations of the organization through implementation of key strategic projects. This position involves a diverse set of responsibilities spanning multiple functional areas.
Responsibilities - Process Improvement:
- Identify and implement process improvements to enhance operational efficiency.
- Analyse workflows and recommend changes to streamline operations.
- Project Management:
- Collaborate with cross-functional teams to plan and execute projects.
- Gather relevant requirements for strategic projects and BAU items.
- Data Analysis:
- Work with our data team to collect, analyse, and interpret data to support decision-making.
- Prepare reports and presentations on operational performance.
- Compliance:
- Ensure compliance with relevant regulations and industry standards.
- Take ownership for frontline compliance with internal systems and processes.
- Training and Development:
- Collaborate with our talent Development Team and other leaders to train front-line teams on operational processes and procedures.
- Foster a culture of continuous improvement and learning.
- Cross-Functional Collaboration:
- Work closely with departments such as IT application, Data, Marketing and Client Management Centre to coordinate activities and achieve organizational goals.
Knowledge, Skills, and Abilities - Understanding of fundamental operations management principles.
- Knowledge of best practices in process improvement and workflow optimization.
- Familiarity with project management methodologies and tools.
- Strong analytical and problem-solving skills to assess complex operational challenges.
- Excellent verbal and written communication skills for effective collaboration and reporting.
- Strong interpersonal skills to work effectively with cross-functional teams and external partners.
- Ability to adapt to changing priorities and operational needs.
- Proactive problem-solving ability to address operational challenges and inefficiencies.
- Leadership skills to influence and drive change in operational processes.
- Attention to detail to ensure accuracy in data analysis and project execution.
- Ability to handle multiple tasks and projects simultaneously.
- Ability to work collaboratively in a team-oriented environment.
Qualifications - Bachelor’s degree in business, operations management, or a related field.
- Proven experience in operations, project management, or a relevant field.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a team environment.
- Familiarity with relevant tools and software for data analysis and project management.
Compensation, Benefits, and Perks To ensure we attract and retain top talent, we offer competitive compensation and benefits which we continually review and update to meet the evolving needs of our people.
As a part of our team, you will receive:
- flexible work arrangements
- vacation and wellness days
- extended health and dental coverage as well as a virtual doctor plan
- Employee Assistance Program and mental health resources
- company matching retirement savings plan
- financial support for professional development
- annual company events
- exclusive access to perks and discounts
Our Commitment to Inclusion, Diversity, and Equity At Farber, we’re in the business of helping people—and this ethos extends not only to our clients, but to our employees, partners, and the communities in which we work. Behind IDEA is our commitment to take action and to deliver an inclusive, diverse, and equitable experience for everyone. Our commitment also shapes our corporate culture and hiring practices.
Farber encourages applications from all qualified candidates who represent the diversity of Canada.
- if you require any accommodations throughout the recruitment process—including alternate interview formats, accessible materials, or any other accommodations—we encourage you to contact us at [email protected] .
We thank all candidates for submitting their resume, however, only those selected for an interview will be contacted.
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