Precise ParkLink Inc
Location
Vaughan, ON | Canada
Job description
Company Description:
As Canada’s parking and mobility industry leader, Precise ParkLink is a nation-wide managed services and technology firm with more than 900 employees across Canada, a head office in Toronto, and 18 supporting offices across the country.
Precise ParkLink manages thousands of parking lots on behalf of hundreds of property owners. They supply cutting-edge technology and services to thousands of clients in the healthcare, municipal, commercial, institutional, and private sectors.
Job Summary:
Reporting to the Site Manager, the customer care associate will be responsible for day to day customer care needs, which include but not restricted to answering inquiries, assisting with payments through various devices, and assisting customers. The ideal candidate will be required to be eager to learn, work in a team environment, and work independently.
Location: Vaughan, Ontario
Employment: Full-time (Monday-Friday)
Compensation: Hourly
Job Responsibilities and Duties:
Interact and assist customers via intercom or telephone.
Identify emergency and non-emergency situations on site.
Remotely access Parking control system to troubleshoot and provide level-1 customer support.
Manage incidents from logging, triaging, routing and escalation of open incidents using incident management software.
Engage with clients in a friendly and professional manner while actively listening to their concerns
Offer support and solutions to customers in accordance with the company's customer service policies
Other duties as assigned
Attributes:
Demonstrated ability to solve complex problems
Excellent technical communication skills: ability to explain complex solutions and processes clearly to others
Collaborative and demonstrates strong interpersonal skills
Self-managed while accurately following instructions
Ability to multitask effectively and stay positive and professional under a high-pressure, fast-paced environment.
Qualifications:
Strong computer skills, must have experience with Windows; Microsoft Office Outlook, Excel, Word,
Ability to learn new software /applications.
Must have excellent communication skills
Fluent in English
Excellent customer service skills.
Ability to operate independently as well as in a team.
Hiring Contact:
Please submit your resume with a minimum of two references to Craig Williams at [email protected].
Precise ParkLink is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process.
Job tags
Salary
