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Location

Markham, ON | Canada

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Job description

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Description

Johnson & Johnson MedTech (JJMT) is recruiting for a Supply Chain Customer Solutions Lead (SCCS Lead), located in Markham, ON, Canada.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at

This role exists in the Supply Chain Deliver function and partners with the Strategic Customer Group (SCG) and key JJMT healthcare customers in the development and implementation of supply chain customer solutions in the Canadian marketplace.

The SCCS Lead assesses the joint J&J-Customer supply chain for opportunities and develops improvement recommendations. The Lead implements these solutions based on customer and JJMT business needs. The SCCS Lead will have a high degree of autonomy and direct customer interface in the assessment of the customer supply chain and will work directly with customer counterparts to implement solutions and measure results.

The incumbent is responsible for engagement with customers for needs identification and implementation of on-site inventory management solutions as well as the continuous improvement of fulfillment processes related to these solutions. This responsibility comprises of project leadership to implement connectivity of cross-organizational IT systems, process mapping of current and future state fulfillment processes and inventory analysis/optimization. Once implemented, the incumbent will be responsible for the ongoing management of the customer relationship related to these solutions.

The SCCS Lead will work within and across multiple functions and JJMT businesses to execute responsibilities and lead change management efforts related to solutions implementation with J&J and Customer stakeholders. The SCCS Lead will communicate across the organization to generate knowledge of inventory management solutions and communicate customer successes associated with these solutions.

Key Responsibilities:

• Partners with Customers to improve inventory and order management processes related to JJMT products.
• Assesses Customer needs and understands current state product flow by facilitating discussion among key stakeholders including the Customer, J&J Sales, SCG and Supply Chain functions.
• Leads customer and J&J team in the installation of on-site inventory management solutions, including but not limited to current and future state process mapping, inventory analysis and optimization (PAR / Safety Stock / Min/Max), fulfillment process redesign and integration of J&J-Customer order management IT systems.
• Owns post-installation operational customer relationship (inventory and order management) for product covered by on-site inventory management solutions.
• Leads analysis, development and implementation of supply chain solutions to integrate J&J-Customer supply chains and deliver joint value across organizations.
• Evaluates logistics & supply chain processes and business practices to develop solutions to improve service and efficiency.
• Conducts complex supply chain analysis using multiple data sources to diagnose effectiveness of JJMT operational and transactional processes within J&J-Customer supply chain.
• Delivers supply chain solutions to address supply chain costs, effectiveness and/or efficiency in the J&J-Customer Supply Chain.

Qualifications Education:

University degree is required. A degree in a supply chain/engineering is preferred, as is an MBA.

Experience and Skills: Required:

• Minimum 5 years supply chain experience is required.
• Supply Chain, Materials Management, Logistics and/or Inventory Management experience required.
• Proven success in achieving financial and service targets related to inventory management is required.
• Direct Project leadership / management experience is required.
• Proven leadership, analytical and strategic thinking abilities are essential with previous experience in an analytical role required.

Preferred:

• Experience in the healthcare sector, specifically Medical Devices and Technology is preferred.
• Process excellence experience is preferred, including training, certification(s) and practical experience applying Lean and Six Sigma methodologies.
• Previous experience working directly with and managing Customers is helpful.
• SAP, Tableau, SQL, VBA, Cognos, Excel, and ability to quickly learn other internal and external systems.
• French bilingualism is preferred.
• Strong interpersonal, and collaboration competencies, and demonstrated ability to cultivate strong business relationships across a matrixed organization.
• Strong communication & presentation skills.

Other: Travel:

• Travel may be up to 20% within Canada

Physical/Auditory & Visual Demands:

• Significant amount of time will be spent working on a computer
• Customer on-site implementations will require extended periods of standing and movement
• Lifting or moving objects > 25 lbs / 10 Kg may be required

Working Conditions

• Frequent project engagements in clinical hospital settings will be required as part of the regular job function
• Occasional work on weekends may be required as project and customer needs dictate

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit

Diversity and inclusion are central elements of the shared culture across the Johnson & Johnson Family of Companies. Attracting, developing, and retaining a workforce that reflects the diversity of our customers and communities is essential to our success. We are committed to providing a respectful, inclusive, and accessible work environment where all employees can achieve their potential.

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