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Location

Nepean, ON | Canada

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Job description

Are you looking for a job where you can feel like a valued part of the team?
Do you have a passion for achieving customer satisfaction and problem solving in a call center environment?
Are you bilingual in English and French?

Then we may have just the job for you!!

We are looking for superstar Bilingual Customer Service Representatives to work for a great Canadian company! This is a fully remote role, but you need to be located in Ontario. This is a temporary to permanent role -- there will be opportunities to be brought on permanently based on performance.

This is a great opportunity for someone who has gotten a fair bit of call center and customer service experience under their belt, and is looking to make a career shift! You'll really enjoy everything this place has to offer!

Advantages
-Pay rate $23/hour
-100% work from home
-Monday-Friday work week, hours from 10am-6:30pm
-Working alongside like minded team members and passionate leaders
-Being part of a growing, dynamic team!

Responsibilities
-Receive calls and emails from clients and assist them with various inquiries

-Troubleshoot/diagnose and problem solve potential issues remotely
-Provide direction and information to clients to resolve the issue
-Document any issues for future review purposes
-Schedule technicians for onsite support
-Complete work orders
-Adhere to company policies and procedures to meet customer satisfaction standards

Qualifications
-Fully bilingual (english/french)
-2-5 years of call centre experience
-Quiet at home work environment
-Self starter, takes initiative
-Professional demeanor
-Good interpersonal, communication and organizational skills
-Capable of following step by step processes
-Must be a team player

Summary
If this sounds like you, we want to hear from you! Please apply by…

Visiting and apply through the posting
Applying by e-mail at: [email protected] (please put "Bilingual CSR" as the subject)
Calling us at: 613.726.0220 ext 4

We appreciate all applications, however, only those that meet the requirements for customer service representative will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process. show more

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Job tags

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Salary

$23 per hour