Location
Ottawa, ON | Canada
Job description
The Chubb Fire & Security Difference...
- Service Excellence
- Technology leadership
- Focus on Quality
- National Coverage
- Single Point of Contact
- A Name You Can Trust
Chubb Fire & Security provides an unparalleled portfolio of security and life safety solutions to Canadian institutions, businesses and residences. We deliver advanced solutions to many of the most demanding security and life safety requirements across the country. Our coast-to-coast coverage is provided through a team of experts sharing a common focus on service excellence. Our proven capabilities yield the ultimate in peace of mind to those that we serve.
Role Summary:
Our Ottawa Branch is currently recruiting a Fire Service Supervisor to oversee the branch operations, drive process improvements and deliver superior customer service.
Job Description
- Oversee and provide leadership, mentorship, supervision and training to technicians, as well as service and support staff.
- Perform site visits to assist and support Technicians.
- Review reports to ensure accuracy.
- Implement MFA (Market Feedback Analysis) processes, meet with customers to mitigate and resolve concerns and increase customer satisfaction.
- Ensure Technicians are scheduled effectively and working efficiently to achieve revenue and margin targets.
- Foster TEAM working relationships.
- Provide leadership and support in maintaining EH&S policies, documentation, along with conducting audits and training.
- Perform inspections of company vehicles and inventory levels.
- Assist in managing Work-In-Progress (WIP) reports, including but not limited to Job Status and approving & reconciling of purchase orders for third party suppliers
Qualifications
- 3+ years of experience in the Fire industry
- Previous supervisor/leadership experience will be an asset
- CFAA Certification preferred
- Working knowledge of codes applicable to the provincial standard including Fire codes, electrical codes, building codes, and applicable CAN/ULC and NFPA standards desired
- Post-Secondary diploma or degree in building systems, electronic technology, or equivalent knowledge/ work experience an asset
- Proficient computer skills (Office 365, Cloud, & other web-based app usage basics)
- Basic understanding of WIP reporting and Project financials
- Must have a valid driver’s license with a good driving record
Additional Information
More about the position and the type of candidate required:
- Ability to work with minimal supervision/self-motivated and has a desire to work on a winning team
- Strong interpersonal skills and effective at building relationships - with a strong client service orientation
- Adaptable to changing environments
- Highly organized and able to work under pressure
- Excellent communication skills with an ability to convey a message in an organized, clear and effective manner
- Goes beyond job requirements to seek opportunities and generate ideas for improvements
Our offerings include
- Competitive compensation and benefit package
- RRSP matching
- Employee Discounts
- Learning and Development opportunities
- Reward and Recognition Program
- A culture of performance & accountability
- A supportive and positive team environment
Background Check Requirements:
As a condition of employment, this position may be subject to the successful completion of the following pre-employment conditions:
- Criminal Background Check
- Reference Check
We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.
We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.
Job tags
Salary
