LeidiDonna Luxe
Location
Guelph, ON | Canada
Job description
We are looking to add a team member with a strong background in e-commerce and social media and website marketing, SEO/SEM, Google Ads etc. You should be a creative, detail-oriented, and self-motivated individual who can work independently and as part of a team.
The team member will work on increasing our social media presence and drive sales through effective social media marketing strategies. You will also be responsible for providing excellent social customer service to our clients, responding to their inquiries, providing information, and resolving any issues that may arise. Since our online store is fast-paced, we need you to be quick and responsive to the team, and client inquiries during your work schedule.
You need to be competent in book keeping, accounting, managing Google Suite, Google Workspace, Google Analytics, Quickbooks/CRM or other related programs.
If this sounds like a project that you would be interested in, please submit a proposal detailing your experience and how you can help us achieve our goals. Please also include links to past completed projects that demonstrate the skills mentioned above.
Associate:
* Answering questions about the company's products or services
* Processing orders and transactions
* Resolving issues and troubleshooting technical problems.
* Delivering information about the company
* Providing proactive customer outreach
* Handling customer complaints
* Collecting and analyzing customer feedback
* Responding to customer reviews
* Developing and documenting knowledge into helpful content
* Tracking customer KPIs and metrics
IMPORTANT:
* Excellent Communication Skills in English. Knowledge of other languages is an asset.
* Quick to respond to inquiries and messages
* English
* Empathy Skills.
* Time Management Skills.
* Ability To Perceive Clients.
* Willingness To Learn.
Job tags
Salary
