Senior UX Technical Writer

Location

Remote | Canada

Job description

Reports to: Head of UX

Location: Remote Canada

Compensation Range: $150,000 - $190,000 CAD base plus bonus and equity 

What We Do:

Founded in 2015 as a fully remote company by former NSA cyber operators, Huntress was built on a simple premise: to force hackers to earn every inch of their access. 

Today’s cyber-attacks aren’t limited to large organizations with the security tools that can ward off threats. Hackers don't discriminate and will find a way to penetrate any vulnerability in any size business, which is why Huntress focuses on protecting those small to midsize businesses that make up the backbone of our economy.

Huntress stops hidden threats that sneak past preventive security tools by utilizing our award-winning security platform and expert human threat hunters through dynamic products including Managed EDR, MDR for Microsoft 365, and Managed Security Awareness Training.

Join the hunt and help us stop hackers in their tracks!

What You’ll Do: 

The growing Product Design team at Huntress is driven by our mission to deliver cybersecurity to the 99%, and our process reflects that. We are looking for a Senior Technical Writer to help us communicate in a human-centered and concise manner. Technical writers improve User Experience (UX) by crafting clear and understandable material, which takes the form of documentation, User Interface (UI) copy, knowledge articles, and more.

Responsibilities:  

• Contribute to writing-related processes, terminology, and style guides
• Craft UI copy and other content for Huntress products
• Support other content at Huntress like knowledge articles, feature documentation, release notes, and other online content
• Participate in UX design critiques, assist with user research, and contribute to the design system
• Collaborate across departments to be a single voice for our users

What You Bring To The Team:  

You might call yourself a technical writer, UX writer, content designer, or content strategist but you know it's really about providing the best User Experience possible with the right words at the right time.  

• 3+ years of experience writing topic-based documentation and UI copy for software products and services, particularly SaaS offerings
• Familiarity with rapid prototyping tools, like Figma, InVision, or similar
• A technical background or proven ability to assimilate technical information and produce accurate documentation; a background in cybersecurity preferred
• Ability to work across teams to help shape a cohesive interface and user experience
• Experience managing multiple projects simultaneously
• Familiarity with Docs-as-code or other markup formatting experience; Git or Github experience preferred
• Experience with testing and metrics related to UI copy would be a plus

What We Offer:

• Fully remote work
• New starter home office set up reimbursement ($661 CAD)
• Generous personal leave entitlements
• Digital monthly reimbursement ($100 CAD)
• DPSP - Provided by SunLife with an employer contribution of 5%
• Access to both Udemy and BetterUp platforms for coaching, personal, and professional growth

Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. 

We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status.  

We do discriminate against hackers who try to exploit small businesses. 

Accommodations: 

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or participating in the employee selection process, please direct your inquiries to [email protected]. Please note that non-accommodation requests to this inbox will not receive a response. 

If you have any questions about your personal data privacy at Huntress, please visit our privacy page.

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Salary