Adecco
Location
Markham, ON | Canada
Job description
Adecco is currently hiring a permanent full-time Bilingual Customer Service Representative (French/English) to work in Aurora, ON. In this role you will be responsible for providing customer service to customers by providing information on products, pricing, order entry, order status, shipping arrangements and warranty inquiries. If you are fluent in French and English, have 2 years of similar office customer service or inside sales experience and are an excellent communicator we are looking for you! Apply Now!
Location: Aurora, ON
Shift: 4 days in office, 1 at home
Job type: Permanent | Full-time
Duties and responsibilities:
Enter daily orders from customers either through manual or EDI (electronic data interface) means across a large product offering
Enter sample requests from customers to warehouses
Respond to customer inquiries timely resolving product or service problems via email or phone
Check daily open order and back-order reports to ensure products are being shipped
Work with Leader for order availability/out of stock/shipping or other questions
Work with internal systems (currently Winsol) and incoming new ERP system (Business Central).
Liaise internally with sales employees as needed for customer order questions
Process warranty and defective product claims
Understand all pricing processes working with Finance as needed
Escalate customer concerns when needed
Assist other team members with daily distribution of work and for coverages
Qualifications
Must be French bilingual with excellent spoken and written French skills
Post-secondary education preferred
2 - 3 years of similar office customer service or inside sales experience supporting order entry and a variety of in-office customer support functions
Must have excellent written and oral communication skills to write clear emails to customers throughout North America and to respond to phone inquiries
This is a high volume email/order entry role and not a high volume phone queue role
Strong Microsoft computer skills and ability to quickly learn in-house systems
Attention to detail and inputting numerical accuracy is needed for order processing
Experience working in a team environment demonstrating flexibility, adaptability and working in a high-volume, fast paced environment
Strong analytical and problem-solving skills to understand processes and where customers may be experiencing issues and how to resolve issues
Must be legally eligible to work, and reside in Canada
Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.
Adecco is the largest staffing firm in Canada with over 40 locations and our passionate team is dedicated to find you a job you’ll love. We offer one of the best benefits packages in the whole entire staffing industry and we like to have fun at work!To find out more about Adecco Perks and what we can do for you please visit the link here:
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CAO6659
Job tags
Salary
