Event Technical Services Coordinator - Ottawa

Location

Remote | Canada

Job description

Ottawa, Canada

Job ID: TECHN028162

Our technicians enjoy the opportunities to work with innovative and cutting-edge technology on a daily basis. From setting equipment as elaborate as an LED wall to simply ensuring cable is properly run through the venue, our Technicians are the foundation of the events we build and bring to life. They ensure that each event is flawlessly executed, and work with the rest of the team to setup and strike down each event in a timely manner. At Encore, customer satisfaction is our highest priority, our Technicians play an integral part in establishing a positive relationship with each of our clients.

• Customer Focus
• Desire to Learn
• Drive Results
• Technical Aptitude
• Responsiveness
• Hospitality

Other Important Traits:

• Communicator,
• Team Player,
• Organized,
• Enthusiastic,
• Versatile,
• Self-starter,
• Multi-tasker,
• Efficient,
• Safety Conscious,
• Professional

Rewards

• Paid Time Off
• Vacation Days
• Paid Holidays
• Floating Holidays
• Sick/Personal Days

Benefits

To see all benefits available, click here.

Rewards/Incentives

• Premium Recognition Program (CenterStage)
• Performance Incentive Plans (GEI Bonus)
• Employee Referral Program
• Annual Merit
• Training & Development
• Classroom/On the Job Training
• Encore University
• Career Pathing.
• Mobility
• Relocation
• Global Transfer Opportunities

*Benefits eligibility varies upon position and/or full/part time status.

Responsibilities

Position Overview

Responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to Operations Manager, Operations Director, or Director of Event Technology.

Key Job Responsibilities

Equipment Operation

• Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.
• Troubleshoot technical issues and resolve problems quickly as they arise.
• Complies with all Company security and safety measures.
• Ensures equipment is secure from theft and/or damage when in use.
• Customer Service
• Provides excellent service and strive to exceed the expectations and needs of internal and external customers.
• Be a leader, mentor and coach for other Technicians on ENCORE’s Delivering World Class Service philosophy.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel/client relationship

Technical Ability

• Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.
• Anticipates equipment challenges and changes in a timely and professional manner.

Systems Knowledge

• Understands company processes, follows procedures and completes systems entry and paperwork accurately.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
• Interacts with other staff and outside vendors for equipment.
• Increases revenue by utilizing floor up-selling techniques.
• Work with clients to finalize invoices.
• As needed, work within ENCORE systems and applications

Job Qualifications

• High school diploma required. Associate’s degree is preferred.
• 2-3+ years of customer service or hospitality experience is preferred.
• 2-3+ years of audio visual experience is required.
• A valid driver’s license is required for team members in positions that may operate Company vehicles
• Additional DOT requirement may need to be met if applicable.
• Competencies (by Core Values)

• Ownership
• Hospitality
• Professionalism
• Responsiveness
• Safety Conscious
• Decision Quality
• Tech Savvy
• Communicates Effectively
• Drives Results
• Instills Trust

Job tags

Salary