Customer Solutions Lead

Location

Edmonton, AB | Canada

Job description

Nice to meet you!

We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers.

We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you’re looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you’ll find it here.

About the job

The Customer Advisory team is looking for a Customer Solutions Lead to lead and manage all strategic customer advisory / technical presales activities for a given set of opportunities primarily aligned with the business unit(s) that primarily support Government, Retail, Banking and Utilities / Energy industries. Our team acts as a confidante to the sales team to plan sales strategies and perform discovery, qualification and validation in specific sales opportunities. A Customer Solution Lead is an evangelist for the SAS strategy and solutions portfolio. S/he engages with the customers to ideate on new and innovative solutions and works closely with the team to architect solutions that solve our customer’s most complex business problems. S/he must possess strong solution selling and value-based selling skills and be able to mentor and coach the assigned team members in support of opportunity sales cycles.

Work Location: Edmonton, Alberta, Canada

As a Customer Solution Lead, you will be an evangelist for the SAS strategy and solutions portfolio:

• Develop an understanding of clients’ current business strategies, requirements, and opportunities;
• Develop an understanding of the client’s existing business, solution and technical environment;
• Discover, Qualify and Validate customer input in sales opportunities
• Determine, define, present and propose SAS solutions (which could potentially include technology, services, infrastructure and hosting);
• Participate in and deliver presentations, workshops and briefings;
• Build and deploy analytical models in Open Source and/ or SAS to support demos and proofs of concept/capability;
• Support relevant components of formal proposals, Proof of Concepts, and RFP responses.
• Demonstrate and prove how the proposed solutions will deliver value to clients;
• Engage with customers post-sale as-needed to ensure adoption;
• Leverage SAS Enterprise Architects to determine how the proposed solutions would be architected within clients’ existing business and technical infrastructure.
• Support client needs with respect to the full analytics lifecycle (Data, Discovery, and Deployment)

Required Qualifications

• 8 to 10+ years of experience in industry (Government, Banking, Retail, and/or Utilities/Energy).
• Bachelor’s Degree.
• Equivalent combination of education, training and experience may be considered in place of the above qualifications.
• High levels of proactivity, creativity, curiosity, self-motivation, and thirst for knowledge. Goal oriented, competitive.
• Expertise in at least two of the following domains: data management, business intelligence, advanced analytics, AI.
• Experience in defining business technology solutions, and how they will fit into clients’ business and technical environments including on-premises infrastructure, private and public clouds.
• Excellent communication skills, both written and verbal, with internal and external stakeholders.
• Ability to travel.
• You’re curious, passionate, authentic and accountable. These are ourvalues and influence everything we do

Benefits Highlights

• Comprehensive medical, prescription, dental and vision plans and a health care spending account.
• Short- and long-term disability plans.
• Group RRSP matching program.
• Gym membership and fitness equipment reimbursement.
• Generous time away including vacation time, a variety of paid holidays, volunteer time off and unlimited sick days.
• Your well-being matters, and that’s why we support all dimensions of your well-being by offering programs that reduce stress and distractions to help you remain healthy and productive.

Diverse and Inclusive

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are.

To put it plainly: you are welcome here.

Additional Information

To qualify, applicants must be legally authorized to work in Canada and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. SAS provides a barrier-free workplace and embraces all qualified applicants with varied perspectives and backgrounds. If you’re a Canadian applicant with a qualified disability or a disabled veteran, you can request a reasonable accommodation if you are unable or limited in your ability to use For assistance, please email *****@sas.com.

Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact

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