Partner Business Operations Analyst
Location
Remote | Canada
Job description
Description
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” nine years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.
Role Description: We are looking for a highly motivated individual and team player to join the Partner Business Operations team focused on supporting our Partners.
You are a highly motivated team player with expertise working in a fast paced, cross-functional manner. You have the ability to establish cross functional business relationships. You have a proven track record on delivering results and getting things done. You are smart, have strong business acumen, with the ability to make a notable impact within your first 30 days at salesforce. You are able to effectively communicate with key stakeholders in the partner ecosystem with a keen focus on driving operational excellence in supporting our Reseller program.
Responsibilities: - Respond to process & policy questions and effectively communicate requirements to all stakeholders
- Provide triage for internal partner business issues and inquiries
- Analyze and update data as required to meet data quality standards
- Point of contact with Tier 1 team and processes they do for Business Operations team
- Assist in special projects as required
- Foster Best Practices with globally consistent and scalable knowledge sharing programs
- Documenting as-is and to-be business processes - Can develop process maps and identify process improvement recommendations
- Proactively drive process and policy improvement to support a fast growing channel
- Provide monthly, quarterly and ad-hoc reporting and metrics for partner ops
Experience/Skills Required:
- Bachelor's degree or equivalent combination of education and experience
- 5+ years sales, sales support, i.e. deal desk, operations support experience
- Experience in a fast-paced, customer-facing team
- Excellent interpersonal, problem solving and time management skills and the ability to maintain a professional attitude even under stressful situations
- Extreme attention to detail with a strategic eye
- Salesforce application experience a plus
- Demonstrated participation in process improvement initiatives and/or project management experience
- Candidate must be able to multitask in a fast paced environment and exercise a high degree of initiative in resolving issues and developing system/process enhancement recommendations
- Ability to understand broader business and financial issues and juggle multiple projects and/or tasks
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