Summer Student (Customer Service Assistant)

Location

Truro Heights, NS | Canada

Job description

Competition # : 42144 

Department: Service Nova Scotia

Location: TRURO HEIGHTS

Type of Employment: Student

Union Status: Exclusion - Non Union - NSPG  

Closing Date: 25-Mar-24 (Applications are accepted until 11:59 PM Atlantic Time)

About Us

Putting yourself in the shoes of customers, understanding their needs and creating a good first impression are important elements in delivering excellent customer service. We all know the power of first impressions. How people perceive us during the first few seconds of an encounter has a major influence on whether they will trust us or want to do business with us. To create a positive first impression, we need to provide our clients with an exceptional interaction.

At Service Nova Scotia, we impact every citizen, business and municipality in Nova Scotia. We conduct over five million client interactions each year through the various programs and services we deliver on behalf of government. We continuously strive to make our programs and services more responsive to the needs and expectations of Nova Scotians.

Do you care genuinely about delivering excellent customer service? Do you have strong communication and interpersonal skills and enjoy assisting customers in resolving technical issues? If you have answered yes to these questions, we would love to talk to you!

About Our Opportunity

As a Summer Student supporting the Registry of Motor Vehicles, you will gain practical administrative experience and receive training and mentorship from highly qualified public service professionals. This is the perfect opportunity to jump start your career and gain an understanding of the provincial government. 

Working in a fast paced customer service environment, you support various customer service activities related to the Registry of Motor Vehicles counter transactions, and other Business Programs. These duties may include assistance with cash balancing/reconciling, triaging customers, information desk coverage, issuance of photo licenses, administering knowledge tests, opening and sorting mail, scanning documents, and data entry for a variety of business programs. In addition, you may be responsible for assisting staff with cash handling and the issuance and custody of serial numbered and non-serial numbered inventory in accordance with established policies and procedures.

Qualifications and Experience

To be considered for this summer student opportunity, you are currently a full-time University or Community College student entering or returning to study in the fall or next applicable semester. Customer service industry experience is required. In addition, you demonstrate:

• Strong organizational skills;
• Excellent communication and interpersonal skills;
• Problem solving skills;
• Team player skills, with the ability to work collaboratively within a team environment;
• Ability to work in a fast paced environment;
• Strong keyboarding and computer skills (Word, Internet and Email).

Data entry skills, cash handling experience and bilingual ability in French and English would be viewed as assets.

Proof of educational enrollment may be required.

Working Conditions

• Normal work week is 35 hours/week, 7 hours/day. 
• Typically located in a comfortable office environment. 
• Much of the time is spent in a comfortable position with frequent opportunity to move about. 
• Regularly reads and interprets multiple sources of information, regular requirement to type, read and work on a computer. 
• May experience pressure with deadlines and need for accuracy. 

Additional Information

This summer student position. The successful candidate must be available to work during all hours of operation (ie. Monday & Friday 8:30-4:30 and Thursday 8:30-7:00).

Pay Grade:HOURLY 

Salary Range: $17.34 - $28.26 Hourly   

Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve.  The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented.  If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

Current government employees may access this posting through the link below:

PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information. 

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to [email protected].

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