Customer Service Specialist
Location
Mississauga, ON | Canada
Job description
LOOKING FOR AN AMAZING CAREER OPPORTUNITY?
WITH CANADA’S FASTEST GROWING 3PL SERVICE PROVIDER, THERE’S NO LIMIT TO WHERE YOU CAN GO!
Many of our most successful managers joined KWE in entry level or associate positions and with hard work, determination, and desire they were able to achieve a level of success beyond their imaginations. These success stories are our greatest achievement. Let our story be your story. Whatever the position, KWE can open the door to a bright and exciting future for you. You bring the can-do attitude, and we will provide the tools for your success. Join us today!
KWE IS CURRENTLY HIRING A CUSTOMER SERVICE SPECIALIST
KWE is currently looking for a Customer Service Specialist who is focused on delivering a world class customer service experience to our valued customers. Great customer support is a vital part of our business! As a member of our team, you will be responsible for smooth transactions by using KWE’s vast world wide network for a designated client base. Our collaborative and diverse approach to our business ensures a helpful, positive environment for all and maintains the high standard of customer service excellence that has made KWE the envy of our competitors.
WHY KWE?
- On-going training and development to ensure your success.
- A fast-paced, dynamic, and fun environment with a great team.
- A generous bonus program linked to company & individual success.
- Competitive and equitable compensation packages.
- Dental, Medical, vision, Life, dependent life, and critical illness insurance.
- Employee Assistance Program.
REQUIREMENTS
- 2+ years of customer service experience in a related field required.
- Retain valid Transportation of Dangerous Goods Certification for Air (IATA).
- Self-starter with a proven track record of multi-tasking abilities.
- Effective attention to detail and a high degree of accuracy.
- Strong work ethic and positive team attitude.
- Strong problem solving and analytical skills.
- Exceptional organizational skills.
- Ability to work collaboratively with fellow colleagues.
- Ability to interact professionally with our customers.
DETAILS OF THE JOB
- Provide excellence in customer service and a first place of contact for client inquiries, concerns and complaints.
- Specializing in key assigned/troubled accounts.
- Take the lead in handling of special projects/accounts as assigned, coordinate, and monitor movement of shipments from overseas offices and send pre-alert notices to customers for upcoming shipments.
- Ensure business relationships and services levels are maintained (customers and vendors).
- Respond to overseas enquiries, and trouble shoot.
- Complete accurate monthly reports as requested by management and customers and support the sales department in negotiating rates and quotes for services.
- Assist the division/department manager in the effective maintenance of the companies ISO Policies.
- Ensure accurate filing system(s) are maintained, update/input details of shipments in system and ensure accuracy for billing.
ONE SIMPLE CLICK COULD CHANGE YOUR LIFE. APPLY NOW
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