Aviva
Location
Markham, ON | Canada
Job description
Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.
Aviva Canada is looking for Bilingual Call Centre Billing Representatives to support our contact centre and insurance branches, handling approximately 25-30 inbound calls per day.
Hours of Operation
Call Centre Hours are Monday-Friday 8 am-8 pm
Shifts (7.5 hours per day) will fluctuate within these Call Centre hours
Candidates must be flexible and reliable to work rotating shifts, which include evening shifts to 8 pm
What you'll do
Provide "brilliant" customer service to Licensed Insurance Advisors and other staff from both the Contact Centre and Insurance Branches
40% of position will be answering billing telephone inquiries in a professional, timely and courteous manner (approx. 25-30 per day)
60% of position will support the Sales Centres and Insurance Branches with accepting and processing payments and maintaining billing of client policies (note: no collections responsibilities in this position)
What you'll bring
1-2 years’ call centre experience
Billing/credit experience is an asset, but not required
Excellent telephone manner and interpersonal skills
Excellent written and oral communication skills
Ability to multitask in a fast paced environment
Ability to adapt quickly to change
Problem solving skills
Strong/accurate Data Entry Skills and ability to talk and type while navigating screens
Proficient in Windows applications
Specifically MS Excel and MS Word
What you’ll get
Competitive rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
Our vacation package starts at 4 weeks!
Exceptional Career Development opportunities.
We’ll support your professional development education.
Hybrid work model
Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment, you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.
Job tags
Salary
