Relationship Manager

Location

Halifax, NS | Canada

Job description

This is a full-time permanent position - Hybrid Relationship Manager and Host Ambassador role working from home with in person and on the ground support in Halifax, NS.

The Canada Homestay Network Society is a family-run, non-profit society, that has helped tens of thousands of students find a home away from home in Canada. We connect international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families for the past 25 years.

Be part of something that matters! Join a team that connects international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families.

About the Hybrid Relationship Manager & Host Ambassador position

CHN is currently seeking a Relationship Manager located in Halifax, NS. As a Relationship Manager you have strong relationship-building skills and can problem-solve issues as they arise. A day might see you welcoming new students to their new community, talking to the student's school or host family about academic or social issues, and discussing Homestay responsibilities with one of our Canadian hosts. As an integral member of our Operations Team, you'll be using your strong communication and judgment skills daily, to help build and grow our Homestay network.

The Host Ambassador is responsible for ensuring the overall success of homestay programs by developing a thriving host network that enhances CHN's reputation for stellar host families. Host Ambassadors qualify new and existing host parents to provide safe and supportive homes to international students while in Canada.

Key Responsibilities

• Monitor and manage relationships between internal and external stakeholders
• Support homestay hosts, natural parents, and students in interpreting cultural practices and differences
• Helps homestay hosts, natural parents, and students interpret cultural differences;
• Available to meet with students regularly;
• Some travel throughout Halifax and the surrounding area;
• Communicate and maintain accurate records
• Build a supportive local community of host families
• Support student and host family relationships throughout their program in a variety of ways
• Deliver student orientation in person or virtually when the student arrives;
• Respond to crisis situations in a prompt and caring manner and refer cases to health professionals where appropriate
• Develop a local network of host families and continually develop and enhance relationships with both new and existing hosts in the region;
• Assume custodianship for the local region/community students under the age of 18 as required (up to 100 km)
• Travel amongst the local community and surrounding areas
• After hours, On-Call may be required for associates who work 30+ hours per week.

The successful candidate will have

• At least two years of homestay or related work experience
• One-year Community College Certificate or Diploma
• International experience including hosting students or travelling abroad (preferred)
• Great judgement and decision-making skills while exercising a high degree of confidentiality
• Ability to work in a fast-paced environment with a potential of high-stress situations
• Exceptional Customer Service skills and experience
• Excellent Word, Excel, Email, and Database skills
• Ability to confidently communicate in English; its ideal to speak a second language
• Superior organizational skills and ability to hold yourself accountable while working independently
• Strong ability to develop and maintain relationships with both colleagues and clients

This role requires a full drivers license and frequent access to a reliable vehicle with 2-million auto insurance liability coverage

How to apply

If you are interested in communicating with cultures from around the world and helping change international students live while in Canada, please apply with your cover letter and resume

Job Type: Full-time

Salary: $22.00-$25.00 per hour

Benefits:

• Dental care
• Extended health care
• Flexible schedule
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person

Job tags

Salary