Customer ServiceData Entry remote
Location
Burnaby, BC | Canada
Job description
Reporting Structure: Reports to Customer Service Manager
We are seeking a highly motivated and detailoriented individual to join our Customer Service team as a Customer Service/Data Entry Specialist. In this role you will be responsible for providing exceptional customer service and accurately entering data into our systems. If you have excellent communication skills strong attention to detail and enjoy working in a fastpaced environment we want to hear from you!
Responsibilities:
- Respond to customer inquiries via phone email or chat in a timely and professional manner
- Assist customers with product information order status and issue resolution
- Accurately enter customer data and update records in our CRM system
- Manage and prioritize multiple tasks to ensure timely resolution of customer inquiries
- Collaborate with crossfunctional teams to address customer concerns and improve overall customer experience
- Identify and escalate complex issues to the appropriate department for further investigation
- Provide feedback and suggestions for process improvements to enhance efficiency and customer satisfaction
Qualifications:
- Prior experience in a customer service or data entry role is preferred
- Excellent verbal and written communication skills
- Strong problemsolving and decisionmaking abilities
- Proficient in using CRM systems and Microsoft Office Suite
- Highly organized with exceptional attention to detail
- Ability to work independently and collaboratively in a team environment
- Ability to multitask and prioritize workload effectively
- Flexibility to adapt to changing business needs and work schedules
If you are passionate about providing excellent customer service and have a keen eye for detail we encourage you to apply for this position. Join our dynamic team and contribute to our mission of delivering exceptional customer experiences!
Job tags
Salary
