Location
Toronto, ON | Canada
Job description
Job type: Contract
Here’s the impact you’ll make and what we’ll accomplish together As a SNOW (ServiceNow) Admin at TELUS International Digital Solutions, you will be the driving force behind the efficient operation and optimization of our ServiceNow environment. This remote and contract position allows you to showcase your expertise in creating, monitoring, and troubleshooting mid-servers, ensuring smooth Discovery schedules, and managing complex CMDBs. Join us in revolutionizing IT asset and configuration management, utilizing your deep knowledge of ServiceNow and contributing to the success of our dynamic IT organization
Responsibilities
- Create, monitor, and update mid-servers, ensuring optimal performance through clustering and separation
- Manage subnets/VLANs and maintain Discovery schedules, identifying gaps in results
- Investigate new patterns for efficient Discovery and troubleshoot errors in systems not discovered
- Create, update, and maintain CMDBs, Asset Management Databases, and other configuration management repositories
- Identify and track Configuration Items (CIs) while implementing change control in a complex IT environment
- Reconcile CMDB data exceptions and interpret client issues for effective problem resolution
- Review data population into the CMDB, acting as a partial owner of the ServiceNow CMDB
- Ensure CMDB health to support Assets and Configuration and CI relationships
- Utilize deep product knowledge for accurate issue definition and resolution design
What’s in it for you?TELUS International is pleased to offer great benefits as a contractor which include but are not limited to:
- Internal Referral Program, for every referral hired you’ll get a referral bonus and amazing prizes
- Transparent work culture to lift your ideas & initiatives at the enterprise level & investment to execute successfully
- Our development programs are designed to promote technical growth and enhance leadership and relationship skills across individuals. We spark your career growth, with a vast array of in-house and external training programs which are listed below, but not limited to:
- Trending technical skills
- Business domain & customer interaction
- Behavioral & effective communication
Qualifications and Skills - Minimum of 3 years experience with Configuration Management
- Minimum of 3+ years' experience with ServiceNow Discovery
- Minimum of 7+ years working on a team as part of a large IT organization
- Experience with WMI, SSH, SNMP, PowerShell, REST, SOAP, and JavaScript
- Expert in IT Asset Management Lifecycle processes, including hardware and software
- Familiarity with network concepts (routers, switches, firewalls, NAT, load balancing) and storage
- Scripting capabilities such as JavaScript, jelly, and SQL (Preferred)
- Familiarity with Web and Application Servers, Load Balancers, Databases, Cloud (AWS, Azure, etc.), and Virtualization (WebSphere, MQ, IIS, Apache, VMware)
Education/Certifications - Certified System Administration and ITIL Certified
- ServiceNow Certified Implementation Specialist Discovery
Join our TELUS International Family Everyone belongs to TELUS International. It doesn’t matter who you are, what you do, or how you do it, at TELUS International, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have, the more likely we are to crack the code on what our customers want and what our communities need. From start-ups to large global brands, we deliver on all stages of customer growth and engagement. Our industry track record speaks for itself.
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