Account Manager - Dairy ingredients for industrial & Export (I&E) - Bilingual French/English
Location
Etobicoke, ON | Canada
Job description
Job title: Account Manager – Ingredients & Export (I&E) - Bilingual French/English
Location : Etobicoke (ON), Montréal (QC) or Longueuil (QC)
About Us:
Welcome to Lactalis Canada – where we take pride in being recognized as one of Forbes' 2022 top employers! Our journey revolves around enhancing the lives of Canadians through a rich variety of dairy delights, including some of Canadian’s favourite dairy brands such as like Black Diamond Cheese, Lactantia Milk, Astro Yogurt, Balderson Cheese, and Cheestrings. In fact, we’re proud to say our products grace the shelves of an incredible 94% of Canadian households!
With a 140-year legacy driven by innovation and unwavering quality, we’re seeking like-minded individuals to join us in shaping our next chapter. Our flexible hybrid work model accommodates 40% remote work, adapting to the evolving needs of our workforce.
About the opportunity
The Account Manager manages all aspects of the business relationship with several customers of varying sizes and complexities with the objective of delivering sales and new business development for Ingredients and Export in accordance with the business plan. The position is accountable for establishing Lactalis Canada as the preferred supplier of dairy ingredients.
The attributes we are looking for
- Manage all aspects of the sale of dairy ingredients to assigned customers to deliver volume growth and profit objectives, which includes determining customer product needs, obtaining product approval, negotiating pricing, developing contacts, obtaining and communicating forecasted volume requirements, and conducting business reviews.
- Develop new Lactalis business with the assigned accounts at both the customer’s purchasing and R & D levels by ascertaining customer’s ingredients needs and proposing solutions from the product portfolio. Liaise and work closely with Lactalis technical teams on all aspects of product development of ingredients to meet the customer needs, such as, functionality, shelf-life, technical documentation, packaging, and quality/food safety criteria.
- Ensure customer day-to-day needs are met by managing and coordinating efforts of all other functional areas (Customer Service, Operations, Credit, Logistics), including the resolution of non-routine customer service issues such as quality and delivery.
- Develop new Lactalis Canada business with new clients through prospecting, making cold calls, developing relationships at both purchasing and R & D levels, ascertaining customer’s ingredients needs and proposing solutions with Lactalis or imported trade quota products. Follow through to establish actual sales including customer set up, volume forecast, technical documentation and ongoing support.
- Ensure Lactalis Canada’s position as the leader in dairy ingredients through promoting product line at trade events and seeking opportunities to present technical product information to the customers.
- Provide back-up support to the Director - Sales & Trade Development for domestic, import and export business and adhoc duties as assigned.
What you will bring
- Professional written, verbal, and interpersonal communication skills, in English and French (mandatory).
- University degree or college diploma in Business or Food Science or a related discipline.
- Three years’ experience managing food service or manufacturing accounts, dairy trading or in related fields relevant to this position.
- Expertise and knowledge of the Food industry with some understanding of dairy ingredients.
- Experience managing relationships at multiple levels, internally and externally
- Solid business sense and acumen to balance customer needs with Lactalis Canada’s business focus.
- Ability to perceive and interpret the customers’ requirements/demands and penetrate customer beyond immediate contact to build relationships.
- Adaptability to manage multiple priorities and successfully navigate a shifting commercial environment.
- Strong analytical, planning, presentation, and problem solving skills.
- Ability to think strategically and with depth of comprehension.
- Ability to work effectively within a small team environment requiring open sharing of information.
- Competent at completing tasks thoroughly with minimal supervision.
- Proficient with standard office computer technology such as MS Office as well as working knowledge of SAP and BW.
- Basic understanding of food composition, nutrition, and manufacturing.
- Knowledge of Canadian milk system and global dairy market an asset.
- Valid driver’s licence.
What Lactalis will offer
Lactalis Canada believes in rewarding its people with the following comprehensive benefits package and perks:
- A Competitive Base Salary
- Company Vehicle or Car Allowance
- A Performance-Based Bonus System
- 4 Weeks of Vacation
- Benefits starting day 1
- A Pension Program with an Employer Match at 100% of up to 6%
- Tuition reimbursement plan of up to $3,000/year
- A Volunteer Day to give back to your community
- Learning and Development opportunities
- A commitment to internal career advancement with potential for international mobility
Our ESG commitment
Our ESG (Environmental, Social, and Governance) roadmap drives our sustainability mission. We aim to positively impact communities and the planet by enabling stakeholders including our people, consumers, customers, suppliers, dairy farmers, government, and industry partners to have a positive impact on the wellbeing of our communities and the planet through all that we do.
At Lactalis Canada, we value our employees as catalysts for positive change. Together, we will create a sustainable future, promote belonging, and make a lasting impact on the world.
Our commitment to DEI
Fuel Our Culture with Your Uniqueness! Lactalis thrives on the value each person brings. We're dedicated to amplifying diverse voices, inviting personal and professional growth, and embracing everyone's true selves. We're committed to crafting an environment that genuinely welcomes all, reflecting the richness of our people and communities.
Our promise extends to accessible processes and spaces. If you require accommodation due to a disability (which may be visible or invisible, temporary, or permanent), please inform our Talent Acquisition team – confidentiality will be maintained.
Note: Lactalis Canada does not conduct credit or background checks through LinkedIn. If required, we'll contact you after signing a Job Offer.
Requirements:
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