Manager, Center of Excellence
Location
Mexico | Canada
Job description
About Kinaxis
Kinaxis is the global leader in modern supply chain management. We serve supply chains and the people who manage them in service of humanity. Our software is trusted by renowned global brands to provide the agility and predictability needed to navigate today’s volatility and disruption. We combine our patented concurrency technique with a human-centered approach to AI to empower businesses of all sizes to orchestrate their end-to-end supply chain network, from multi-year strategic planning through down-to-the-second execution and last-mile delivery. For more news and information, please visit kinaxis.com or follow us on LinkedIn.
Manager, Center of Excellence
Job location: This is a remote/hybrid position. You can work from home and be located anywhere in Canada or Mexico. If you are located in Ottawa, you will be expected to work a hybrid schedule where you will work from our Ottawa office 3 days per week.
About the team
The Center of Excellence (COE) team focuses on our customers’ most pressing business and performance needs and is committed to helping solve supply chain challenges and share knowledge across the Kinaxis eco-system.
As a Center of Excellence Manager, you will be responsible for guiding a team of highly skilled subject matter experts, responding to complex customer challenges and leading the continuous improvement of COE processes.
What you will do
- Provide leadership, coaching, guidance and development to the team of RapidResponse solution experts.
- Support the team in responding to customer RapidResponse related inquiries, managing multiple levels of urgency and severity. Liaise directly with customers and executive leadership on critical, high priority escalations.
- Manage, maintain and enhance the COE best practices repository and related knowledge collateral.
- Stay current with the Kinaxis product roadmap, new releases and enhancements to ensure the COE can provide the highest level of customer support.
- Engage with cross-functional teams on strategic initiatives, advocating for best practices and customer needs.
- Analyze KPIs, articulating trends and gaps, and formulating and implementing process improvements to the operational framework.
What we are looking for
- Minimum 10 years relevant experience in supply chain management disciplines, ideally in a customer facing role. A robust background in Kinaxis’ RapidResponse solution is considered an asset.
- 3-5 years of leadership experience
- High level understanding of the software development lifecycle and how SaaS organizations deliver software
- Strong functional knowledge of SAP, Oracle or other ERP systems.
- Track record in responding to challenging customer needs, demonstrating a focus on customer success
- Self-starter and a willingness to take on independent projects
- Strong leadership, administrative and analytical skills
- Ability to communicate with all levels of staff and management
- Ability to travel 25-40%
Education Certifications
- Post-secondary degree or diploma in a related field
- Kinaxis Level 1, 2 or 3 RapidResponse Certifications are ideal
#Full-time #Senior #LI-Remote #LI-KH1
What we have to offer
- Challenging Work - We love solving highly complex problems. And as the global leaders in our industry, we never stop innovating—our work is never “done. That’s because across our teams and in all roles, every employee is empowered to bring their best ideas forward and to jump in and solve the problems they’re passionate about.
- Great People - We take our work seriously, but we don’t take ourselves too seriously! It’s in our DNA to celebrate, laugh, and have fun. We are stronger, together, when we are open, honest, and above all, real. Every person is valued here and plays an important role in our shared success.
- Global Impact - As a global team spanning continents, boundaries, and cultures, every day we are inspired by the impact our work has on our colleagues, our customers, our communities, and the world at large.
- Diversity, Equity and Inclusion - Diversity, equity and inclusion are more than words to us. They are the guiding principles for building a culture where we celebrate each others’differences, continuously strive for equality and recognize that inclusion makes us stronger as individuals, a company and a global citizen.
For more information, visit the Kinaxis web site at www.kinaxis.comor the company’s blog at http://blog.kinaxis.com/.
Kinaxis strongly encourages diverse candidates to apply to our welcoming community. We strive to make our website and application process accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at [email protected]. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.
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