Location
Markham, ON | Canada
Job description
IT Support Analyst
Client: Real Estate
Role: IT Support Analyst
Role Type: Contract – Fixed Term – 12 Months
Salary/Rate: Open to discuss.
Location: Markham (Hybrid)
Our client is looking to hire an IT Support Analyst, on a Fixed Term 12 Month Contract, to join their team.
Your New Role
- Provide 1st level IT support for all internal customers in the U.S. and Canada
- Supporting computer hardware, laptops, mobile devices, telephones, printers and scanners
- Follow-up on outstanding incidents and escalations to ensure issues are resolved in a timely manner
- Respond to all inquiries in an efficient and professional manner
- Support users remotely using remote control tools
- Assist with hardware deployment, relocation and configuration as required
- Assist with user onboarding and off-boarding
- Help with management and tracking of IT assets across the company
- Assist with IT projects and other ad hoc assignments as required
- Some travel within the extended GTA may be required to support different office locations.
- Some availability outside normal business hours (evenings and weekends) may be required for resolution of urgent IT issues
What You’ll Need to Succeed
- 1-2 years of experience in a similar IT support role
- Proficient with Microsoft 365 applications and services
- Proficient with Microsoft Office suite of products
- Strong written and spoken communication skills
- Excellent interpersonal skills with a service delivery mindset
- Demonstrated problem solving, critical thinking and analytical skills
- Able to prioritize and manage workload in a fast-paced environment
- Calm and patient approach to dealing with people at all times
- Team player who is able to take direction and work independently
- Previous helpdesk experience is preferred but not required
- We appreciate your interest in this role, however only qualified candidates will be contacted.
What You’ll Get in Return
You will be working with smart, passionate, and dedicated new team members.
Job tags
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