Assistant Manager, Rentals & Repairs
Location
Blue Mountains, ON | Canada
Job description
Temporary (Fixed Term)
WHAT'S IN IT FOR ME?
Resort Perks:
- Free Alterra Mountain Pass for employees; ski or ride for free at 14 Alterra owned destinations!
- Alterra Mountain Passes for your family
- Access to purchase one 5x7 Pass for $1; share with a friend
- 50% off an unlimited number of Blue Mountain Lift tickets. 50% off an unlimited number of Ikon Resort Lift Tickets.
- Free rentals;
- Staff priced meals &Starbucks treats;
- Staff room rates at all our hotels;
- Retail savings at Burton, Columbia, North Face, Red Devil, Hillside, and more!
The Assistant Manager is responsible for overseeing and optimizing the financial performance, scheduling and training for Rentals, and to help supervise Beach, Bike and Mill Pond departments while maintaining a high level of guest and employee experience. They will work in cooperation with departmental Supervisors to ensure that schedules are manageable for staff and are in accordance with the labour goals of these departments. They will assist the Manager in the winter and the Assistant Manager in the summer in capturing, analyzing and interpreting business data and guest feedback for the purposes of budgeting and business planning. They will also assist the Manager in the winter with planning a comprehensive training plan for all staff and ensure our Standard Operating Procedures are adhered to. In conjunction with the Supervisors, they will also be responsible for the efficient and accurate execution of the payroll system
Full Time Hours, Contract (6 Month, May 1st ending October 31st, 2024) WHAT WILL I BE DOING?- Assist with daily financial monitoring, reporting and action response
- Control labour costs including oversight and sign off on schedules to ensure they are in line with budget and business levels
- Set clear expectations for staff while motivating, coaching and recognizing great performance
- Implement new policies and procedures and ensuring compliance
- Plan and provide training, including all proper documentation, to improve overall employee performance and experience
- Provide supervisory staff with the neccesary tools and training to ensure frontline staff receive immediate feedback when performance issues and good work are observed
- Ensure the accuracy and timeliness of Payroll
- Provide immediate response to product and service shortfalls
- Coordination of accident/incident procedures along with documentation
- Provide training and guidance to reduce guest/staff incidents
- Assist in preparing operating and capital budgets for the winter
- Liaise with Human Resources to develop recruitment and retention strategies for the winter
- Develop & maintain strong, positive working relationships with all Blue Mountain departments; specifically Guest Services, Snow School, Kids at Blue, Group Services
WHAT DO WE NEED FROM YOU?- Experience and knowledge of Ski and Snowboard repairs necessary
- Previous guest service experience
- 3 years resort leadership experience
- Post-Secondary Commerce/Business degree or equivalent considered an asset
- Rentals experience preferred
BLUE MOUNTAIN RESORT COMPANY OVERVIEW Blue Mountain Resort is Ontario's largest mountain resort. Nestled on the shores of Southern Georgian Bay, on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations . Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Winter at the Resort boasts 43 ski and snowboard trails across 365 skiable acres, enhanced by a world-class snowmaking system. Summer months offer a variety of activities including golfing at Monterra Golf, playing on the attractions in the Adventure Park, and hiking or biking in the 30km trail network in the Explore Park. At the base of the Mountain, guests can enjoy a stay in one of the 1,000 luxury accommodation units and experience an assortment of unique concept restaurants, bars, and retail stores in the pedestrian Village. With 53,000 square feet of state-of-the-art conference space, Blue Mountain caters year-round to groups and special events. Blue Mountain is owned by Alterra Mountain Company. Visit for more information
ALTERRA COMPANY OVERVIEW Alterra Mountain Company is a family of 15 iconic year-round destinations, including the world's largest heli-ski operation, offering the Ikon Pass, the new standard in season passes. The company owns and operates a range of recreation, hospitality, real estate development, food and beverage, retail and service businesses. Headquartered in Denver, Colorado, with destinations across the continent, Alterra Mountain Company is rooted in the spirit of the mountains and united by a passion for outdoor adventure. Alterra Mountain Company's family of diverse playgrounds spans six U.S. states and three Canadian provinces: Steamboat and Winter Park Resort in Colorado; Palisades Tahoe, Mammoth Mountain, June Mountain and Big Bear Mountain Resort in California; Stratton and Sugarbush Resort in Vermont; Snowshoe in West Virginia; Tremblant in Quebec, Blue Mountain in Ontario; Crystal Mountain in Washington; Deer Valley Resort and Solitude Mountain Resort in Utah; and CMH Heli-Skiing & Summer Adventures in British Columbia. Also included in the portfolio is Alpine Aerotech, a worldwide helicopter support and maintenance service center in British Columbia, Canada. Alterra Mountain Company honors each destination's unique character and authenticity and celebrates the legendary adventures and enduring memories they bring to everyone
For more information, please visit
Blue Mountain Resort is committed to supporting a culture of diversity and inclusiveness across the organization. We believe in equal opportunity and it is our priority to ensure a barrier-free recruitment and selection process. If you are contacted for a position, please notify Human Resources of any accommodation needs you may have during the selection process. Information received regarding the accommodation needs of applicants will be addressed confidentially.
Job tags
Salary
