Location
Vancouver, BC | Canada
Job description
Are you passionate about the Food & Beverage industry? This is your opportunity to join an amazing company and be a part of one of Vancouver's most sought out sports bar- BC Kitchen!
POSITION OVERVIEW
The Shift Supervisor is responsible for overseeing all front of the house operations including a la carte, catering/group sales and beverage functions. They will oversee all front of the house staff and work closely with the management team to ensure smooth operation of the outlet while following both company and facility policies and procedures. This position will promote the Parq Vancouver facility and act as a positive role model and representative of Blau & Associates ensuring “employer of choice” decisions. The Shift Lead continually strives for 100% guest satisfaction.
What we offer:
Comprehensive health, dental, vision care benefits
Flexible work life balance
Paid Vacation
Extensive RRSP matching program
Career Growth and development opportunities
Associate Recognition Events including an amazing Holiday Party!
Associate Discounts at Parq
GENERAL RESPONSIBILITIES
The Shift Supervisor is responsible for:
Working in collaboration with Team Members and Managers ensuring the restaurant, lounge, patio or outlet operates in accordance with established operational procedures
Ensuring customer satisfaction through promoting excellent customer service and responding to customer inquiries and complaints in a tactful and professional manner
Maintaining effective quality control for all food served
Analyzing staff evaluations and feedback to improve overall guest experience
Monitoring the physical outlet and storage areas including FF&E, inventory, cleaning and repair schedules, and placing orders for disposables and other supplies
Overseeing all Team Member related activities from arrival to departure including training current and new staff ensuring the adherence to established standards and assigned tasks
Interacting directly with guests, providing an exceptional hospitality experience
Maintaining a composed and professional demeanor while providing exemplary leadership and outlet representation
Being aware of menu items, menu and operational changes and communicating the information as applicable
Protecting the organization, guests, Team Members and Leaders by adhering to applicable food, liquor safety and workplace standards, operational requirements and statutory compliance regulations
All duties as assigned by the General Manager of the restaurant or their designated representative
QUALIFICATIONS
The Shift Supervisor must:
Have a minimum of 1 year of supervisory experience within similar environment including a hotel, restaurant, catering or other fast paced high-volume establishment
Have valid Serving it Right and Foodsafe certificates. Certificates in mixology would be considered an asset
Be able to obtain and maintain a GPEB license
Have an excellent command of both spoken and written English. Knowledge of a 2nd language would be considered an asset
Have solid leadership, problem solving, decision making, customer service, communication and sales skills
Have detailed product knowledge and effectively handle all guest and Team Member inquiries including food and beverage suggestions, dietary, food sensitivity or allergy requirements
Accurately operate POS terminals, debit payment systems, Open Table and other computerized or electronic systems
Have strong business acumen, cost management, attention to detail and be able to multi task effectively
Have detailed knowledge of the Vancouver area including Parq Vancouver amenities, services and local attractions
Be able to stand for extended periods of time, reach, bend and stoop repeatedly and frequently lift and carry up to 44 pounds
We look forward to hearing from you!
Gallery
Requirements:
- Serving It Right
- Work Permit
Job tags
Salary
$19 - $25 per hour
