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Location

Mississauga, ON | Canada

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Job description

Req ID: 24761
Vacancy Type: Temporary 
Contract Duration: 2 years
Number of Positions: 1  
Closing Date: 03/11/2024

Job Summary

The City of Mississauga has an opportunity for a Digital Coordinator to join our Digital Team. Reporting to the Supervisor of Web Content and Operations in the Digital Strategy and Experience team, the successful applicant will work collaboratively to create, edit, and publish user-focused content to the City’s official website. You will help maintain user experience guidelines and accessibility standards and help City staff meet the needs of residents by providing advice and creative solutions. This is not a marketing-focused position.

About the Team

The Digital Strategy and Experience team (DSX) is on a mission to make Mississauga.ca simpler, clearer and faster for residents, visitors and businesses. We’re all about focusing on people, designing with evidence, and measuring our results. You’ll work with a wide range of people including subject matter experts, content designers, product owners, and UX designers to help us produce world-class results.

About You

As a Digital Coordinator you are a motivated team player who has a passion for web content. You are detail-oriented and organized with diverse skills that can be applied to improving web content. 

Duties and Responsibilities

As a member of the digital team, the successful candidate will support the development of user-focused content for online projects. You will help plan, organize, and publish standards-compliant content for websites and other digital channels. 

You’ll need to:

•    Collaborate with team members to coordinate the activation of new online content, and schedule removal of old pages
•    Organize and publish online content, and maintain corporate standards and procedures related to web writing, content management, and style guides
•    Circulate content for approval, and ensure it adheres to standards 
•    Create analytics reports and analyze user data as required to assist in customer-centric decision making, and measuring web content performance
•    Support digital staff in user testing for content and layout to recommend ongoing user experience improvements
•    Assist in collecting and defining requirements for digital products based on user feedback
•    Collect and provide data and analytics to help address quality content and user experience
•    Create and adhere to work back schedules, coordinate stakeholder meetings, create accurate agendas and minutes for key meetings
•    Liaise with internal and external resources for content scheduling, approvals, copy and graphical assets, product requests, edits, translations, etc. 
•    Support digital publisher training and the development of standard operating procedures
•    Provide support as required for existing programs and digital channels including websites and emails
•    Perform other duties as assigned 

Skills and Qualifications

•    University degree or diploma in digital communications related education plus two years related experience is required
•    Excellent inter-personal and communication skills, both written and verbal 
•    Excellent writing skills with demonstrated knowledge of standards to optimize content for target audiences, accessibility, search, and web standards
•    Portfolio of work that demonstrates your passion and ability to design and write great content for the web in plain English
•    Ability to work and adapt in a fast paced environment with a demonstrated ability to accomplish multiple tasks and meet deadlines
•    Strong ability to organize and condense complex topics into simplified language
•    Strong experience using WordPress
•    Use of Microsoft Office suite of products including Word, Excel, and Outlook
•    Demonstrated experience with digital publishing tools including content management systems and Microsoft SharePoint
•    Basic knowledge of HTML as it related to content structure.

We also would like you to have:
•    Understanding of information architecture and user experience testing
•    Experience gathering and analyzing website metrics
•    Some hands on front-end web experience, with a focus on user-experience design
•    Understanding of web accessibility requirements

Hourly Rate/Salary: $36.13 - $48.17 (Based on salary grade D $ 65,753 - $ 87,671)
Hours of Work: 35 per week 
Work Location: Civic Centre 
Organization Unit: CMO/Website Operations 
Department/Division/Section: CMO/City Manager's Office , CMO/Strategic Communications&Initiatives , Digital Strategy & Experience 
Non-Union/Union: Non Union 

 

A Criminal Record and Judicial Matters Check (Level 2) or Vulnerable Sector Check (Level 3) will be required of the successful candidate, at their own expense, to verify the absence of a criminal record for which a pardon has not been granted.

We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online. 

All personal information is collected under the authority of the Municipal Act. 

Equity, Diversity and Inclusion
The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent. 

Learn more about the City’s commitment to Equity, Diversity and Inclusion.

Accommodations
The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. 

If selected to participate in the recruitment, selection and/or assessment process, please contact us at [email protected] with any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.    

 

 

 

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Job tags

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Salary

$65.75k - $87.67k per year