Location
Waterloo, ON | Canada
Job description
Overview
Want to work for one of the UK’s fastest-growing start-ups? We are looking for someone with excellent customer service skills to join a rapidly-expanding company in Waterloo.
Salary: up to £24,000
The Role
- Making outbound calls daily to discuss repayment of the borrower’s outstanding arrears
- Receiving inbound calls regarding account queries, handling disputes, taking payments and setting arrangements
- Administrative work dealing with correspondence from third parties such as debt management companies and borrowers
- Other ad hoc duties as determined by the Line Manager
- Working to agreed targets and KPIs
Key Skills/Experience
- Minimum six months previous experience within a debt recovery/collections role would be great but not essential
- Familiar with FCA regulation, data protection, and anti-money laundering principles
- Punctual and flexible in adapting to changing environments based on role requirements
- Confident using Microsoft Office such as Outlook, Excel and Word
- Friendly and good-humoured personality
- Self-motivated and able to use initiative
- Excellent team ethic
Job tags
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