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Location

North York, ON | Canada

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Job description

This is a contract position for a Infrastructure Integration Specialist (N/S) for our public sector client.
Work location: Downtown Toronto
Duration: Twelve Months
7.25 hours/day
This is a Hybrid role that requires the candidate to be onsite 3 days of the week (This is a mandatory requirement of the role and is non-negotiable outside of exceptional circumstances.)

Advantages
Good Compensation working on projects that will make a difference to the people of Ontario.

Responsibilities
Technical Expertise & Guidance:
Provide technical expertise and operational advice to management/operations team regarding technical issues and impacts of proposed maintenance activities and enhancements to the infrastructure, databases, network, and applications
Provide guidance to database administrators, network administrators and systems administrators (System Administration /Operation Support Specialists)
Ensure technical environments are properly monitored and administered:
Ensure all LTCCASB environments are properly monitored and administered, including regular patch maintenance, security policies, incident and problem management response, appropriate execution of all documented operational processes and regular backups of all systems as defined in the disaster recovery plan

Ensure that all environments follow security requirements, both physically and at the system levels, as per industry best practices, Ministry Security, Privacy and Risk Management guidelines and ISO 27001 standards implemented by LTCCASB
Identify operational risks and issues, and develop contingency plans
Support the creation of operational impact assessments for proposed scope changes and risks
Provide after-hours support and implementation as required.

Lead technology troubleshooting activities:
Deliver expert-level troubleshooting capabilities to resolve complex issues affecting critical business and infrastructure systems, including but not limited to, Microsoft Windows and Active Directory, Citrix XenApp and Netscaler, Microsoft SQL, VMware ESX, EMC SAN, RPA and Replication Manager
Provide root cause analysis for network infrastructure issues and incidents
Manage and escalate issues in a timely, appropriate and effective manner, and provide clear analysis of options regarding how to proceed with problem resolution.

Ensure Incident, Problem and Change Management processes are followed and include activities such as:
Provide root cause analysis for network infrastructure issues and incidents
Manage and escalate issues in a timely, appropriate and effective manner, and provide clear analysis of options regarding how to proceed
Lead/support the creation of change impact assessments for proposed systems changes
Lead/support operations issue escalation and resolution, and risk and technical change control processes
Oversee the operations change and release management processes; monitor and track all internal and external change requests (CR);
Track and facilitate detailed status reporting and issue resolution; log and control all change requests
Ensure all Security, Privacy, Project Management and ITIL operational processes are adhered to:
Follow industry best practices, processes and policies that are required to maintain and support privacy and security requirements
Ensure all environments are in compliance with security requirements, both physically and at the system level, as per ISO 27001 and Security, Privacy and Risk Management guidelines
Ensure alignment of application upgrades with internal processes and polices including privacy and security standards
Leverage IT infrastructure project management and ITIL operations industry best practices, and incorporate lessons learned into day-to-day activities
Develop and manage project budget and ensure a high level of fiscal control.

Manage new deployments:
Deploy any required network infrastructure changes as required in support of any deployments, patches and upgrades of CMHALTCS required.
Provide analysis and design of the tools, operating environments, hardware and applications for sustainment activities as/when required
Support relationships with technology vendors
Monitor the effectiveness of technical systems to identify areas of improvement
Provide input and recommendations to any future initiatives and assist with projects as required.

Ensure continuous support of infrastructure and solutions:
Support creation and review of build books, run books, deployment guides and other operations processes as required
Create and maintain documents (e.g.- change requests, change implementation plans, resource schedules, back-out plans) for technical upgrades and operations activities
Keep abreast of the latest technologies.

Qualifications
In depth understanding of technical infrastructure integration and other supporting network technologies, such as:
Citrix NetScaler
Security components like Network Intrusion Protection System, Geofencing and firewalls
VMWare products (i.e. ESXi, vSphere, etc.)
Microsoft server and active directory
Monitoring and management tools such as SolarWinds, Splunk and Hyperic
Cisco VOIP solution components
Ability to manage defined IT processes for projects as per ISO 27001 standard following security and privacy guidelines, ISO 27001 implementation and certification
Deliver expert-level troubleshooting capabilities to resolve complex issues affecting critical business and infrastructure systems, including but not limited to, Microsoft Windows and Active Directory, Citrix XenApp and Netscaler, Microsoft SQL, VMware ESX, EMC SAN, RPA and Replication Manager
Ensure alignment of application upgrades with internal processes and polices including privacy and security standards

Summary
If interested and qualified for this role, please apply today for immediate consideration!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process. show more

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Job tags

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Salary