Bellhop (Overnight Shift)

Location

Banff, AB | Canada

Job description

Company Description

At The Rimrock it is our vision is to be the most desired hospitality experience in the Canadian Rockies for guests and employees alike. It is our mission to create personal connections and experiences while honouring our values of Time, Communication, Team, Integrity, and Excellence through transparent communication, mentorship, and growth. 

Here at The Rimrock Resort Hotel, we welcome colleagues like an extension of our guests — individuals who travel from around the world to explore the Canadian Rockies. As an employee, you will live and work with a very diverse team in one of the most beautiful settings in the world, creating unforgettable memories on and off duty.

Job Description

As the first and last impression for our guests, Night Bellhops are responsible for creating a positive guest experience through welcoming, knowledgeable, and helpful service.  The Night Bellhops will be working closely with the Night Auditors, Night Security, Night Cleaners and Night Engineers. The Night Bellhop is responsible for assisting with luggage, valet services, shuttle driving and room deliveries.

Duties and Responsibilities

• Genuinely and positively interact with guests at every opportunity.
• Greet guests upon arrival and open doors.
• Provide directions for parking and control in-coming and out-going traffic.
• Valet park cars and retrieve cars as per request, with diligence and care.
• Ensure driveway, entrance, and back office are clean and clear of garbage, dirt, snow and ice.
• Ensure Valet tags for any departures are arranged accordingly.
• Ensure the list of the luggage pulls are arranged accordingly.
• Assist guests in arranging for transportation services.
• Store luggage for guests and correctly identify stored bags.
• Assist guests with transporting luggage or bring baggage up to guest rooms and retrieve them when requested.
• Deliver housekeeping items and packages to guest rooms or respective departments. 
• Complete all Night Bellhop tasks to set up for next day teams.
• Provide assistance to overnight Security during any emergencies.
• Provide information regarding the Hotel, its layout, and services.
• Provide information on Banff, Banff National Park, and local activities and dining options.

Qualifications

• Able to meet the physical demands of the position
• Must have a valid driver's license equivalent to Alberta Class 5 and clean driver's abstract
• Must be available to work overnight. (23:00 – 07:00)
• Must be comfortable driving large trucks, luxury vehicles, and vehicles with standard transmission
• Previous guest services or bell desk experience preferred 
• Customer-service oriented with excellent communication skills
• Demonstrates a professional, friendly personality in person and over the phone
• Capable of managing multiple tasks at once while maintaining high quality work
• Computer literate with working knowledge of Microsoft Word, Excel, and Outlook

Physical Demands

• Constant standing and walking
• Occasional sitting and driving cars
• Frequent lifting and carrying items weighing up to 50 pounds / 23 kg
• Occasional pushing of luggage carts weighing up to 200 pounds / 90 kg
• Occasional lifting items weighing up to 100 pounds / 45 kg
• Frequently working outside in cold or hot weather for extended periods of time

Additional Information

Employee Perks & Benefits:

• Deeply subsidized staff accommodation for all levels of employee
• One complimentary duty meal per day in staff cafeteria
• Complimentary Banff Transit Pass
• Employee travel program with discounts on room rates at Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Discounted room rates for family and friends at The Rimrock Resort Hotel
• Monthly employee events and activities
• 30% Discount on all Food & Beverage while dining at The Rimrock Resort Hotel
• 20% Discount on Spa Treatments
• Discounted Golf Memberships at Fairmont Banff Springs Stanley Thompson 18 and Tunnel 9 Golf Courses (Seasonal)
• Opportunity to develop your talent and grow within The Rimrock Resort Hotel and over 5,000 properties with Accor

Inclusion & Diversity

We want every employee to feel valued, appreciated, and free to be themselves at work and in housing. Banff National Park draws individuals from all around the world to visit, work, and live. Our location naturally fosters a diverse workforce and new employees can see themselves represented throughout the hotel, regardless of cultural origin, gender identity, religion, physical abilities, sexual orientation or age. As an organization, we know we can always strive to be better and intentional acts of inclusion are key to achieving our mission.

Job tags

Salary