Embodies a forward thinking, collaborative and positive mindset; Actively promotes a positive and growth mindset throughout the hotel
Leads and develops the sales team to achieve their highest potential in concert with our strategic plan and direction
Directs and manages all sales training, yearly sales targets, sales quotas, the incentive plan and all other corporate and hotel learning required to maintain the most effective sales professionals in the market
Manages Human Resource activities for the sales team including: development reviews, performance discipline, training, hiring, onboarding, coaching
Ensures sales systems are utilized to maximize efficiencies within the sales team
Working with Human Resources, assesses systems training needs for the sales team Facilitates team building within the sales team
Participates in hotel-led community volunteering opportunities and hotel meetings
Manages and develops relationships with key internal and external stakeholders
Responsible for developing yearly budgets and monthly forecasts in collaboration with the Director of Revenue
Involved in monthly financial reviews with the executive leadership team
Actively participates in executive leadership training
Manages the development of strategic goals and action plans to increase revenue and market share based on the hotel's strategic plan
Identifies new markets and business opportunities
Builds and strengthens relations with existing and new clients to enable future bookings
Represents the hotel in various external events and exhibitions (virtually and/or in person)
Conducts daily sales calls and arranges site inspection trips to hotels by corporate clients
Provides quick and timely responses, immediate communication to the properties, develops professional long term business relationships
Provide the highest quality of service to clients at all times
Participates in sales calls with members of the sales team to acquire new business and/or close on business.
Executes and supports the operational aspects of business booked (e.g. writing contracts, customer correspondence)
Work collaboratively with the Director of Revenue Management to ensure proposed rate negotiations meet the financial goals / strategic direction of the hotels
Closely following up on all business leads within a 24-hour response timeline to clients
Keeps informed and Knowledgeable about the competitive set in each city area and on top of market share statistics
Requirements
Minimum 3 to 4 years experience in sales, full-service hotel experience preferred
Diploma or Degree in Hospitality, an asset
Superior written and oral communication skills
Polished personal presentation with warmth, confident and hospitable
Computer savvy- knowledge of a variety of computer software applications including Microsoft Office and the ability to learn multiple internal systems
Possesses a good understanding of STAR reports, market shares, price positioning and revenue management
Strong problem-solving and negotiating skills
Excellent organizational and time management skills, with the ability to set priorities for self.
