Customer Service Representative Intern
Location
Cambridge, ON | Canada
Job description
Customer Service Representative Intern
Parrish & Heimbecker
Join our team that shares your Passion & Heart for Canadian agriculture! Parrish & Heimbecker, Limited (P&H) has an opportunity for a motivated, forward-thinking, and dedicated individual as a Customer Service Representative Intern for our Milling division based in Cambridge, ON.
This position will be for the term of May 6, 2024, to Aug 30, 2024. Please note this is a paid position.
P&H Milling
P&H is the largest Canadian-owned milling company. The P&H Milling Group sources wheat from Western Canada, Ontario, Quebec, and Atlantic Canada to produce quality flour and cereal products. The lineup includes hard red spring wheat flour for breads and other bakery products, soft winter wheat flour for cakes and cookies, as well as semolina flour for pasta, organic flour, and atta flour for chappati. In our specialty milling operation in Saskatoon, we also mill pea fractions.
From its mills in Halifax, Nova Scotia; Ontario; Acton, Hanover, Hamilton, and Cambridge, Ontario; Saskatoon, Saskatchewan; and Lethbridge, Alberta, the P&H Milling Group supplies flour to customers throughout Canada, the United States, the Caribbean, the Middle East, Iceland, and Pacific Rim countries.
Your Role
As Customer Service Representative, the successful candidate will be responsible for ensuring a seamless experience for P&H Milling Group customers from start to finish.
Day to Day
- Enter customers’ orders and provide back up to the Customer Service Representatives.
- Ensure the timely resolution of any issues that arise with sales, production, invoicing, etc. and communicate effectively with all affected parties.
- Negotiate customer emergency deliveries and work closely with production to prioritize deliveries.
- Assist Accounts Receivable and provide back up as required.
- Liaise with Quality Control to ensure all Quality Assurance requirements accompany loads as required.
- Work closely with collections staff.
- Generate various reports and support the Sales Team.
Required Qualifications
- Currently enrolled in a business and/or accounting program.
- Strong customer service skills.
- Working knowledge of Microsoft Office (Outlook & Excel).
- Excellent written and verbal communication skills.
- Ability to type at a speed of 40-45 words per minute.
- Ability to multitask and stay organized while ensuring attention to detail and accuracy is consistently met.
- Ability to work independently as well as within the customer service team and other departments as required.
- Experience in a Customer Service role is an asset.
Work and grow with a family-owned company.
Join our team with Purpose & History! P&H’s roots go back over 110 years. We have always been a Canadian, family-owned and managed agri-business that understands the qualities and conditions needed for meaningful growth. Our corporate culture values are family values, honesty and integrity with a focus on listening and continuous learning. Like family, we support our staff to always do better.
With over 70 locations spanning from coast to coast, and trade links around the globe, P&H is growth-oriented, diversified and vertically integrated with operations spanning across grain merchandising, flour milling, crop input distribution and animal feed production.
To apply and learn more visit us at
We thank all applicants, but only those selected for an interview will be contacted.
P&H is committed to building a skilled and diverse workforce that is reflective of Canadian society. As a result, Parrish & Heimbecker, Limited is an equal opportunity employer and is in compliance with the Employment Equity Act. P&H welcomes and encourages applications from women, aboriginal people, people with disabilities and members of visible minorities. Accommodations in relation to the job selection process are available upon request for both internal and external candidates taking part in all aspects of the recruitment process.
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