Lyra Technology Group
Location
Hamilton, ON | Canada
Job description
Lyra Technology Group is looking for a talented Account Manager for one of their operating companies, Outsource IT Computing…
A bit about Lyra…
Lyra Technology Group is a family of industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. We never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.
A bit about Outsource IT Computing…
Established in 2002, Outsource IT serves Canadian businesses with top-tier Managed IT and Professional Services. Leveraging extensive experience and cutting-edge tools, we deliver Enterprise-Level IT solutions tailored to small and medium-sized businesses. Our "Virtual IT Department" services guarantee the seamless operation of our client's IT infrastructure through proactive maintenance, 24/7 network monitoring, and personalized CIO-style guidance. We keep our clients ahead of the technology curve and focused on running their business.
Your role as an Account Manager encompasses two crucial components:
• Primary Relationship Management: You'll be the key liaison within assigned accounts, managing relationships effectively.
• Sales Function: You'll be spearheading sales efforts for major projects and ongoing IT services within the account.
Detailed Responsibilities
• Generate new client opportunities through diverse lead-generating methods, supported by marketing.
• Strengthen existing account relationships and bolster Outsource IT's positioning.
• Enhance overall client satisfaction through diligent sales focus and responsiveness.
• Prepare essential client documentation, exceeding client expectations.
• Facilitate introductions with new clients.
• Conduct regular client visits.
• Maintain client information and records
• Oversee client service and solutions contract agreement renewals.
• Address escalated customer care matters as necessary.
Qualifications of an Ideal Account Manager
• Experience in business-to-business solution selling, coupled with outstanding customer service skills and lead generation capabilities.
• Familiarity with Cloud and Business Computer Networks.
• Self-motivated and adept at working independently.
• Skilled in relationship-building and team development.
• Possesses a "hunter" sales mentality with an entrepreneurial mindset.
• Holds a minimum of 3 years' experience in a similar sales or account management role.
• Previous experience in Managed Service Provider (MSP) environment preferred but not mandatory.
• Previous experience with ConnectWise Manage preferred but not mandatory.
If this opportunity aligns with your skills and ambitions, let's chat!
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