Director, Digital Product
Location
Edmonton, AB | Canada
Job description
OUR BOTTOM LINE IS DIFFERENT.
There’s something special about working at ATB, and it’s been recognized on every top employer list that matters. Maybe it’s our exceptional culture where your total wellness is supported through market-leading benefits and you’re free to bring your whole self to work. Maybe it’s our commitment to a growth mindset and our unrelenting thirst for making it possible for fellow Albertans—even the ones who aren’t our clients.
Whatever it is, you won’t find a more genuine, driven and knowledgeable group of humans anywhere. We foster a culture of purpose, performance and possibilities. We engage with intense curiosity, and bring our whole selves to work, every day. We know it starts with people like you, so take a chance and start with us.
Department: Client Experience & Product
Job Number: REQ7266
Location: Calgary or Edmonton, AB (Hybrid)
Apply by: March 12, 2024
Paygrade: N - OTH
System Title: Leader 9, Product Management
# Positions available: 1
Leader Name: Associate Vice President, Digital Channels
Work Arrangement: Hybrid: You’ll work both remote and onsite, where time onsite is based on your job accountabilities and performance objectives.
As ATB’s next Director of Digital Product , you will play a pivotal role in leading a team of product managers and ensuring the successful execution of digital product initiatives. You will collaborate closely with the leadership team in digital channels to drive efficiency and alignment with product management and agile methodology. Your primary focus will be on managing the execution of innovative digital wealth experiences, optimizing the atb.com site for client acquisition and growth, and overseeing the digital onboarding capability. Additionally, you will be responsible for maximizing product performance to align with enterprise KPIs and fostering a culture of ownership and accountability within the team.
Reporting to the Associate Vice President of Digital Channels, the Director of Digital Product contributes to defining and designing the channel portfolio roadmaps that align to enterprise key performance indicators supporting decision making and prioritization to deliver seamless client experiences.
- Leadership of Product Management Team:
- Lead and mentor a team of product managers, providing guidance and support in product management methodology.
- Foster a collaborative and innovative environment where team members can thrive and deliver their best work.
- Partnership with Digital Channels Leadership:
- Work closely with the leadership team in digital channels to ensure efficient operations using product management and agile methodologies.
- Collaborate on strategic initiatives to drive digital product innovation and growth.
- Product Optimization and Alignment:
- Collaborate with partners and stakeholders to define and prioritize KPIs to align to enterprise outcomes
- Continuously evaluate product performance and iterate to optimize alignment with client needs.
- Management of atb.com site:
- Drive strategies to attract and grow the client base through the atb.com site.
- Lead initiatives to enhance user experience, improve conversion rates, and drive engagement.
- Execution and Growth of Digital Onboarding Capability:
- Manage the execution, scale, and growth of the digital onboarding capability, streamlining processes to improve customer acquisition and retention.
- Execution of Digital Wealth Experience:
- Manage the end-to-end execution of the digital wealth experience, focusing on implementing a COTS direct to client wealth platform to drive revenue and growth.
- Oversee the development, testing, and launch of new features and enhancements.
Requirements
Leadership Skills Required:
- Visionary Leadership: Ability to articulate a clear vision for digital product initiatives and inspire the team to achieve ambitious goals.
- Strategic Thinking: Capacity to think strategically and make data-driven decisions to drive product innovation and growth.
- Communication Skills: Strong communication and interpersonal skills to effectively collaborate with cross-functional teams and stakeholders.
- Empowerment: Willingness to empower team members, delegate responsibility, and foster a culture of ownership and accountability.
- Change Management: Ability to adapt to change, lead through uncertainty, and drive organizational transformation.
- Conflict Resolution: Skill in resolving conflicts and mediating disagreements to maintain a positive and productive work environment.
- Decision Making: Confidence in making tough decisions, weighing risks, and prioritizing initiatives to achieve strategic objectives.
- Team Building: Dedication to building high-performing teams through recruitment, training, and professional development initiatives.
Competencies/Skills Required:
- Ability to synthesize and distill large complex corporate opportunities and problems and translate them into tangible well understood actions
- The experience to delegate appropriately combined with a willingness to take responsibility for difficult decisions when necessary
- Willing to actively represent ATB in the community and among professional and industry groups as required
- Ability to conceptualize, communicate and drive implementation of a product or portfolio vision
- Ability to influence direction, the ability to implement initiatives and deliver outcomes
- Recommend ideas and solutions where appropriate, collaborates with others to inspire innovation
- Utilize appropriate data to uncover opportunities, present ideas and frame outcomes
- The ability and experience to build a cohesive and effective team committed to achieving goals of an evolving organization
- Creativity in problem solving and a history of successful project/product delivery, which has resulted in a positive contribution to the success of an organization
- Capable of leading through project management phases and through change
- Demonstrated success in relationship development and management through influence
- Knowledge of financial services, revenue generation, business plan and key functions.
- Superior relationship management and communication skills to effectively manage
- Adopt a continuous improvement approach and mindset
Designations/Training Required/Prerequisites:
- Minimum 7-10 years experience in a product delivery role, including professional level and/or leadership experience
- A University Degree in Business or IT with a professional designation or graduate studies in a related field
- Previous experience as a leader in an evolving, complex environment and a demonstrated ability to use a range of leadership styles as situations demand
- Process design and definition approach and being able to translate business need into tangible outcomes
- Experience in financial services and wealth management is preferred
At ATB, we know that as you develop in your career, you gain many transferable skills. If you believe your experience and qualities are what we are looking for, please consider applying!
Interested? If you know one of our team members, BEFORE applying, reach out to them and ask them for a referral link to help your application stand out.
Online applications are preferred. Please let us know if you require any accommodations.
Benefits
Be great. Be you. Believe.
We are dedicated to building a workforce reflective of the diversity within our communities and creating an environment where every team member has what they need to reach their potential. We encourage candidates from all equity-seeking groups to apply.
What happens next ?
Thank you for applying online. If you are shortlisted for this opportunity, you will hear from us after the posting close date regarding next steps. We might ask you to participate in a digital interview or phone interview. If you require any accommodations, please let us know.
Stay in touch!
ATB is excited to know you’re interested in a career with us! Follow us on LinkedIn , Facebook and Instagram to get the inside scoop on what our team is up to.
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