Enterprise Resource Planning, Manager

Location

Guelph, ON | Canada

Job description

When you join the City of Guelph, you join a team of over 2,000 employees who deliver services the community relies on every day. Together, Guelph’s employees bring to life a vision of an inclusive, connected, and prosperous city where employees and citizens look after each other and their environment.

As a regional top employer, the City of Guelph values its employees and offers competitive salaries, excellent benefit packages, opportunities for professional development, a healthy work-life balance, and many roles with flexible work options. Guided by the goals and objectives of the Future Guelph Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Community Vision for an inclusive, connected, prosperous city.

Reporting to the General Manager, Information Technology, the Enterprise Resource Planning (ERP) Manager will oversee the implementation of an ERP solution (which currently includes systems such as JD Edwards, Maximo, GIS, etc.) for purchasing, asset management, work management, and inventory management. This position requires a broad range of management, business, change management, process data and technical skills and knowledge to guide the successful implementation of a new ERP solution throughout the organization. After system implementation, this role will focus on providing overall leadership and governance for the long-term ERP management to ensure the realization of the business maturity and ongoing system enhancement to ultimately enable better data-driven decision-making across the city. The ERP Manager will work in a fast-paced environment with a variety of internal teams and external vendors to drive delivery throughout the organization.

Primary Responsibilities

• Lead and be accountable for the development and implementation of the ERP Program across the organization.
• Responsible for the overall ERP Program of work, ensuring that all ERP-related projects are aligned with the program objectives, benefits, strategic direction of the organization, and corporate strategic plans.
• Provide vision, roadmap, and overall leadership of the ERP program to all related project staff and resources, including the project managers, analysts, technical resources, business teams, and vendors to ensure successful delivery of outcomes of the program.
• Serve as a change leader who will promote change methodologies and mindset across the corporation by collaborating with leaders and managers across the city to enable maturity and system changes. Lead the development and execution of the Change Management Strategy across the entire organization to ensure/enhance organizational adoption.
• Consult, advise, coach and mentor business units across the organization about the ERP Program.
• Build consensus among stakeholders influencing business planning and decisions on all ERP-related items.
• Be the direct report for the ERP Project Team (Project/Program Manager, Business Analysts, Data Quality Test Specialist). Oversee and manage work and work plans for project-based process analysts.
• Provide program direction to the ERP implementation team, including business analysts, technical team and core business team (secondments).
• Support the implementation of all aspects of the ERP Program from asset information, data strategies, work order management, financial management, integration, policy framework and change management.
• Lead status reporting for the program to project teams, the Advisory Program Team, and the Steering Committee.
• Facilitate and lead workshops and meetings with a wide range of internal and external stakeholders across all levels of the organization.
• Monitor the progress of all program components to ensure overall goals, plans, budget and business benefits of the program are met. Define and track ERP program metrics, including KPIs and dashboards.
• After ERP implementation, facilitate and collaborate continuous improvement efforts to enhance business areas’ capabilities that will enable them to fully utilize the ERP solutions and reap the benefits of the investment.
• After ERP implementation, responsible for ERP-related improvement projects as well as technology enhancement prioritization and governance for the ERP systems.

Leadership

• Provide visible and positive leadership, developing and nurturing a work environment that is inclusive, respectful, and motivating for staff.
• Supervise staff, including health and safety, performance appraisals, learning, and development.
• Coach and mentor financial processes, asset management, work order management, and change management in business units across the organization and build consensus amongst stakeholders.
• Contribute to the departmental leadership team and corporate initiatives.
• Build and maintain positive working relationships with co-workers, other City staff and the public using principles of good customer service.
• Develop collaborative partnerships on matters relating to the ERP Program and Change Management Strategy.

Qualifications

• Experience related to the duties listed above, normally accompanied by a University Degree in Engineering, Commerce, Business, Technology, Economics, or a related field. Considerable experience in public infrastructure asset management, financial management, systems management including industry best practices and their strategic applications, asset management business principles, and developing and maintaining infrastructure inventory and financial databases. Candidates with an equivalent combination of education and experience may be considered.
• Excellent interpersonal skills, with the ability to communicate effectively with a range of stakeholders on a variety of issues.
• Excellent change management and leadership skills with experience in managing complex situations while maintaining focus on the program’s objectives.
• Excellent understanding of maturity models and continuous improvement.
• Considerable experience leading corporate-wide initiatives in a public sector or municipal setting.
• Experience leading, managing, and motivating high-performing teams.
• Considerable experience in project management leading large projects from inception to implementation. Knowledge of project portfolio management and reporting, and project management methodologies, theories, and applications.
• Good negotiation skills, interpersonal skills, conflict management, and prioritization skills.
• Ability to set priorities, manage time and comply with deadlines under pressure.
• Ability to develop corporate standards and training tools to enable enterprise-level adoption of new tools.
• Experience with Dashboard and KPI implementation to report out on support activities.
• Ability to establish and maintain effective working relationships with a diverse group of stakeholders.
• Well-developed presentation skills with the ability to articulate messages clearly and effectively to a variety of audiences including presentations to the Council.
• Project Management Professional (PMP) designation is an asset.

Diversity and Accommodation
The City of Guelph is an equal-opportunity employer that values diversity in the workplace. We are happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require an accommodation to participate in the hiring process, please contact us to make your needs known in advance. Personal information collected through the recruitment process will be used solely to determine employment eligibility.

Hybrid Work
In keeping with the corporate value of Wellness, The City of Guelph recognizes the many benefits of hybrid work arrangements including flexibility and better work-life balance for our employees. Where the work permits, employees will have the ability to participate in the Hybrid Work and our Flexible Time programs. Please note, this position is eligible for Hybrid and Flexible work arrangements (subject to change).

How to Apply
To express interest in this exciting opportunity, email your cover letter and resume to:
Patrick Rowan, Partner, Feldman Daxon Partners
45 St. Clair Avenue West, Suite 700, Toronto, ON M4V 1K9
Tel: 416-515-3302 | Email: [email protected]

Applicants are required to demonstrate in their application how their qualifications match those specified above. Assessments based on all of the objectives and qualifications listed above will be a part of the interview, written and/or practical test and reference checking.

About Feldman Daxon Partners
Feldman Daxon Partners is Canada’s longest-standing national provider of executive search, career transition, and coaching/leadership development services. For over 30 years, we have been at the forefront of innovation in human resources consulting by integrating these three services. Our Executive Search practice has been locating top talent for senior executive and managerial positions on a retainer-fee basis since our firm was founded in 1991. Our unwavering set of core values and dedication to client service has allowed us to build and maintain relationships with hundreds of clients in every market sector, and across Canada. Regular communication, high-quality candidate shortlists, industry knowledge, judgment, and expediency in our retainer search services are all reasons Canada’s leading companies choose to partner with the professionals at Feldman Daxon.

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