Credit agent

Location

Toronto, ON | Canada

Job description

iFinance Canada Inc. is a national consumer financing company that offered an array of financing to Canadians since 1996. This dynamic, growing organization is currently recruiting for a Bilingual Credit Agent. We are looking to grow our team with people who share our energy and enthusiasm for creating the best experience for our customers.

This position is a great opportunity to build on existing customer service skills as well as to learn consumer credit profile decision-making. Fine tune your multi-tasking abilities, while developing your communication and problem-solving skills. You'll also be able to use both French and English languages daily in this fantastic team environment.

Key responsibilities of the position include:

• Support approvers in the analysis of credit files;
• Inbound/outbound calls to complete customer files;
• Responding to customer calls and emails;
• Data entry of customer files;
• Credit adjudication (training provided);
Providing superior professional service to valued clients.

Position Benefits:

• Growing company
• Positive environment and great hours
• Group benefits paid by the company
• RRSP plan with employer match
Hybrid work model : 3 days in office

The ideal candidate will have the following attributes:

• Fluent in both English and French – proficiency assessment will be required
• Great Customer service experience
• Excellent communication and problem solving skills, quick thinker
• Positive individual with very good attention to detail
• Must be able to work independently, as well as in a team environment
Punctual, professional and reliable.

Must be willing to work full range of shifts within the following hours:

• Monday to Friday: 8:30am to 9:00pm (latest shift is usually 11:30am-7:30pm)
• Saturday: 10:00am to 6:00pm (rotation basis usually once a month)
Sunday: 10:00am to 5:00pm (rotation basis usually once a month)

• We try to accommodate our best and the schedule is out 1 month in advance
  

This is an excellent, full-time permanent position with a growing company. Let's talk!

Job tags

Salary