Technical Support Coordinator

Location

Fredericton, NB | Canada

Job description

Technical Support Coordinator
New Brunswick Medical Society
Full-time Position

Position Overview

Reporting to the Director of Practice Support, the Technical Support Coordinator's primary responsibility will be to facilitate and support physicians in the seamless adoption and effective use of technologies, including Electronic Medical Systems (EMR) systems, within their medical practices. This role plays a crucial role in ensuring a smooth transition from a traditional paper-based system to electronic records or shifting between EMR's with the goal to enhance efficiency, accuracy, and overall patient care.

Joining our team as an EMR Implementation Coordinator provides a unique opportunity to contribute to the advancement of healthcare technology, ultimately improving patient care and streamlining medical practice operations.

Our commitment to equity, diversity and inclusion

The New Brunswick Medical Society is committed to developing and supporting a more diverse, inclusive and equitable environment for both physicians and staff. We encourage applicants from equity-deserving populations to self-identify in their application, as we will give preference to these applicants. If you have questions about how the New Brunswick Medical Society can ensure a safe place of employment for you, or how the hiring process can accommodate your needs, we invite you to reach out to the contact person listed in this ad.

Duties and Responsibilities

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job .

• assist in conducting thorough assessments of physicians' current workflows, processes, and requirements to tailor technical and EMR implementation strategies
• help to develop detailed implementation plans outlining key milestones, timelines, and resource requirements for physician groups
• collaborate with internal teams and external vendors to coordinate necessary resources and support
• install, configure and troubleshoot hardware and software components to ensure usability
• set up workstations with computers and necessary peripheral devices (routers, printers, etc
• in collaboration with the broader team, assist in the designing and delivery of training programs customized to physicians' specific needs, ensuring comprehensive understanding of EMR functionalities
• assist with effective change management strategies to minimize resistance and encourage a positive attitude towards EMR adoption and effective use
• develop and implement technical procedures effective in quickly addressing physicians' technical problems and minimizing downtime
• oversee the smooth transfer of data from existing systems to the new EMR platform, ensuring data integrity and compliance with regulatory standards
• coordinate integration with other healthcare systems and technologies
• monitor and evaluate the effectiveness of EMR implementation, identifying areas for improvement and implementing corrective measures
• conduct regular assessments to ensure compliance with healthcare regulations and industry standards
• maintain comprehensive documentation of the EMR implementation process, including training materials, troubleshooting guides, and progress reports
• communicate regularly with physicians, practice staff, and relevant stakeholders to provide updates on implementation progress and address any concerns.

Position Location and Hours of Work

This position ideally will be located in Fredericton, however for the right candidate, can be remote elsewhere in NB. You may be required to work beyond the normal business hours of 8:30 a.m. - 4:30 p.m. to accommodate client needs. However, after-work commitments are usually predictable and planned well in advance.

Flexible to travel within the province of New Brunswick and maintain a valid driver's license.

Education/Qualifications:

• Post-secondary degree/diploma in a related field

Experience

• proven experience in project management, preferably in healthcare IT or EMR implementation or general IT support

Knowledge, skills and abilities:

• strong proficiency in English, French as an asset
• excellent communication and interpersonal skills
• ability to adapt to evolving technologies and industry standards
• in-depth knowledge of how an EMR functions
• experience in workflow analysis and process improvement
• skilled in Microsoft Office
• ability to travel within New Brunswick

What can the New Brunswick Medical Society offer you?

• a comprehensive benefits package which includes paid vacation, health and dental plan, life insurance, long-term disability plan, and a matching RRSP contribution plan 
• a positive and inclusive work culture.
• interesting, stimulating work with a professional membership
• meaningful involvement in shaping and ensuring NB's health care system

How to apply?

• candidates are required to demonstrate on their resume how, when and where they have acquired the qualifications and skills required for this position
• please send a cover letter and resume in chronological order to Lisa LePage, [email protected] , no later than March 22nd, 2024
• only those selected for an interview will be contacted

Job tags

Salary