Communications and Consumer Engagement Associate

Location

Oakville, ON | Canada

Job description

While most of us worked remotely during COVID-19, we are thrilled to resume some normalcy and get back to business. At the beginning of quarantine, from makeshift offices and dining room tables, we made aggressive moves to build new relationships with essential businesses that were determined to improve their customer experiences and support communities across the country, even through these challenging times. We worked tirelessly to adapt our hiring and training methods over the last couple of months, and we are officially ready to offer career opportunities to resilient, goal-oriented individuals. 

We are actively searching for an enthusiastic Communications & Consumer Engagement Associate to join our integrated Essential Service Provider Project connecting essential businesses to consumers across local communities through direct communication and outreach tactics. Our overarching mission is to make life a little easier and provide go-to technology and service support for individuals as we collectively navigate our "new normal." 

Communications & Consumer Engagement Associate's Key Responsibilities:

• Directly engage all customers using strong relationship-building and active listening techniques to provide adequate product recommendations and guarantee customer satisfaction
• Use a combination of outreach strategies, customer feedback, and brainstorming sessions to gain productive insight and improve communication and marketing methods
• Work cross-functionally to craft and deliver direct, relationship-focused communication and outreach strategies 
• Build and maintain reliable relationships across multiple levels within the organization and become a subject matter expert for effective communication techniques
• Utilizing personal experiences and industry research, create and deliver communication workshops to advise fellow team members on how to understand a customer's needs and effectively communicate the value our client can bring to address their challenges

We are committed to making our training and expertise widely accessible to all employees throughout their careers, so regular coaching and mentorship are a daily component of this position.

What You Bring to the Table:

• Solid customer service experience, preferably in the hospitality industry due to the fast-paced nature of the role 
• Ambition, cause-oriented self-starter that willingly goes the extra mile 
• Excellent interpersonal and customer relations skills whether in-person, virtually, or in writing
• Demonstrated ability to work in an action-oriented, cross-functional environment 
• Exceptionally bright, passionate mentality with a passion for communication, helping others, and a building a rewarding career

#LI-Onsite

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Salary