Location
Laval, QC | Canada
Job description
If you aspire to participate in the growth of a company proudly Canadian while developing your abilities and where your ideas will be heard, LOC Software is the employer for you!
Who is LOC Software? We are the premier, fully-connected platform breaking traditional molds by bridging yesterday with the future of retail - With more than 30 years of experience, our product proudly boasts the most complete, functional, and innovative software solution dedicated to groceries, pharmacies, and C-Store.
Your main challenges - Act as a mentor and provide advice, coaching, and training to technical support staff;
- Be the escalation person when it comes to complex technical issues;
- Responsible for driving customer satisfaction through customer support team;
- Review all technical support-related processes and documentation for continuous improvement.
What You Bring with you - +10 years of experience in customer service, technical and application support
- Strong problem-solving skills, able to multitask, resolve, and work under pressure
- Payment and peripheral devices integration experience
- Retail knowledge in particular POS processes would be an asset
- Cloud knowledge (AWS and/or Azure)
Our Stack - Architecture: Micro-services – Micro-frontends - MS Azure
- Database: SQL
- Documentation: HTML
- Networking communication protocols
- Tools: GitHub – Azure DevOps – Google Workspace
- Payment devices and peripheral
- PCI Compliance standard
- Ticketing system - Zendesk
Our Great Benefits - Minimum of 3 weeks of vacation from the first year;
- Group insurance, long-term disability, medication, dental, eyes…
- Pension plan with employer contribution after 1 year
- 5 mobile days after 3 months
- Remote work flexibility: Hybrid, Remote, Face-to-face
*The use of the masculine gender in this document is for the sole purpose of brevity *
Job tags
Salary
