Customer Service Assistant

Location

Hamilton, ON | Canada

Job description

Have you been wanting to start a career in customer service and sales but unsure of where to begin?

At UW Burlington, our Customer Service Assistant role will provide you with complete training and mentorship in communication and customer service while mastering an effective sales approach. UW Burlington serves as a promotional marketing firm that works with one of the largest leading telecommunication companies in the world. Our extraordinary growth and representation of our clients has allowed us to provide our sales representatives with unparalleled opportunities to succeed in the business industry.

In the Customer Service Assistant role, there will be a hands-on approach to learning which will consist of role play scenarios by letting the candidate actively apply their knowledge to situations when dealing with our customers. During training, the candidate will learn about the products and services that are offered, as well as how to directly interact with our client's customers. We are seeking a candidate who has a strong student mentality and willingness to learn. A top-quality candidate is someone driven, goal & solution-oriented, and someone who possesses the desire to continuously improve as UW Burlington amplifies their growth into different markets.

Customer Service  Assistant Responsibilities:

• Ensure excellent customer service by working directly with our customers and following up with them to guarantee that their needs are met
• Able to contrive a proper proposal that will help with establishing successful sales strategies
• Construct informative product presentations designed to address and target the customer's needs
• Must be able to build rapport with customers to adequately promote products as well as upholding our client's reputation
• Work the territory in an effective manner to allow tasks to be completed on time, build better customer relationships and increase the quality of leads
• Attend daily training to help familiarize yourself with the product knowledge in order to better provide services to potential customers

Customer Service  Assistant Requirements:

• Must have personal and interpersonal skills in order to effectively communicate with customers
• Ability to work in a diverse environment that allows for innovative ideas to broaden skill sets
• A strong work ethic and student mentality in order to complete the Entry Level Sales Representative Role and develop new skills to grow within the company
• Have a basic understanding of sales and marketing
• Leadership development is preferred but not required

Job tags

Salary