Customer Success Manager

Location

Waterloo, ON | Canada

Job description

Join HIGH Q TECHNOLOGIES INC. a pioneering force in the biotechnology research industry as our Customer Success Manager. With a visionary approach that merges quantumenabled scientific instruments with groundbreaking biophysical and chemical analysis we are setting new standards in protein structure determination drug discovery and the development of novel therapeutics. Backed by over a decade of research and development alongside significant investments from Quantum Valley Investments and support from Blackberry cofounders Mike Lazaridis and Doug Fregin our mission is to drive unparalleled technological advancements. As part of our team you will embody our core values of Belonging Challenge Courage Diversity Empathy Equity Fairness Inclusion and Integrity playing a crucial role in ensuring our clients achieve success and satisfaction with our revolutionary solutions. This position is an exceptional opportunity to contribute to a company that is making significant impacts at the intersection of quantum technology and biotechnology.

Tasks

• Develop and maintain strong relationships with customers to ensure satisfaction and retention
• Serve as the main point of contact for customers addressing any inquiries or issues in a timely and effective manner
• Provide training and support to customers on the use of High Q Technologies products and services
• Gather feedback from customers to identify areas for improvement and communicate insights to internal teams
• Collaborate with sales and marketing teams to drive customer engagement and promote product adoption

Requirements

• Bachelors degree in a related field such as Biotechnology Chemistry or Physics
• 2 years of experience in a customerfacing role preferably in the biotechnology industry
• Strong communication and interpersonal skills to effectively engage with customers
• Ability to understand and communicate technical information to nontechnical audiences
• Demonstrated ability to build and maintain strong customer relationships

Benefits

• Competitive salary and performancebased incentives.
• Comprehensive benefits package including health insurance and retirement plans.
• Opportunities for professional development and career growth.
• Collaborative and supportive work environment.
• Flexible work arrangements including remote options.
• Companysponsored events and teambuilding activities.

Join our innovative team at HIGH Q TECHNOLOGIES INC. and make a quantum impact in the Biotechnology Research industry as a Customer Success Manager. Apply now!

Job tags

Salary