General Manager (Hospitality, Event Centre)

Location

Hamilton, ON | Canada

Job description

We are looking for our new General Manager to lead our team at the Carmen's Event Centre!  Carmen's has been a part of the Hamilton community for over 40 years!

You will be responsible for the successful operation of Carmen's Event Centre from leading your team to drive revenue, building key relationships, implementing innovative ideas and execution of extraordinary events.  You will also be a part of the Carmens Group senior leadership team where you will participate in strategic discussions that will drive our Company's growth.    

• Great Place to Work Certified - 2022, 2023
• Most Trusted Executive Teams - 2023
• Best Places to Work in Hospitality & Retail - 2023
• Best Places to Work in Canada - 2024

Responsibilities:

• Participate in strategic planning surrounding new revenue streams and event markets that can be utilized to further advance venue sales and achieve targets
• Contribute to the development of the Carmen's Event Centre by Carmen’s vision and strategy to guide the organization and ensure co-operation across departments
• Regularly monitor sales targets, assisting the sales team with driving revenue and executing sales appointments for key clients as needed
• Compile and present financial data for strategic team meetings
• Effectively communicate with guests, clients, vendors, suppliers and other external stakeholders to establish and nurture strong relationships
• Confer and cooperate with other department managers to help coordinate and execute special events
• Liaison with VIP and legacy clients of Carmen's 
• Supervise, and provide advice, support, coaching, and direction to all team members
• Prepare budgets and monitor expenses across all departments to ensure gross margins are achieved for all events
• Inspect property and coordinate services to ensure compliance with licensing laws, health and safety and other statutory requirements
• Be on site to oversee execution of key events and busy revenue days
• Promote and live the purpose, vision and values of the Carmen’s Group both internally and externally to promote a positive culture and sense of community

Qualifications

• Bachelor’s degree in business or a related field is required
• Additional post-secondary education/courses related to business/hospitality are considered an asset
• 5 to 10 years’ experience in a senior management position, hospitality preferred
• 2 to 3 years’ experience in facility management
• 2 to 3 years' experience in generating sales
• Experience compiling, analyzing, and presenting financial data metrics 
• Resourceful and resilient, possessing a strong sense of ownership, responsibility, loyalty, and a strong commitment to achievement and client satisfaction
• Outstanding interpersonal and communication skills; written and verbal 
• Strong work ethic, team oriented, positive, and energetic with a great sense of humour
• Flexible work schedule including days, evenings and weekends
• Ability to travel on occasion

Our Perks:

• Great Place to Work Certified
• Group Benefits and RRSP Matching
• Personal wellness plan
• Annual incentive plan
• Professional development opportunities 
• Worldwide hotel discounts
• Strategic retreats
• Company socials
• Working alongside a fun, passionate and growing team!

Carmen’s Group is an entertainment and hospitality company committed to creating extraordinary memories for our guests and clients. Driven by our passion, creativity, innovative thinking, and world class service, we have remained industry champions for over 40 years. We are committed to enriching the lives of our guests through providing one of a kind experiences at each of our venues including Carmen’s Banquet Centre, The Best Western Premier C Hotel by Carmen’s, The Lakeview by Carmen’s and the Hamilton Convention Centre by Carmen’s. We are devoted to bringing excitement to Hamilton and Southern Ontario, and to enhancing the image of Hamilton with every strategic initiative we pursue.

Carmen's Group makes certain there is an equal employment opportunity for all employees and applicants for employment. Carmen's Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify Human Resources upon scheduling your interview.

Job tags

Salary