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Location

Markham, ON | Canada

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Job description

Are you looking to gain experience with a top 5 bank? Do you have excellent administrative skills? If so, this is a great opportunity for you!
Our client is looking for a Bilingual Operations Officer for a 12 months contract in Markham or Halifax. This position is working in hybrid mode, Monday and Wednesday in the office. There is a high possibility for contract extension, conversion to full time employment as well.
Pay rate: $25.00/hour
Rotational shifts: Monday to Friday (8:00am-4:00pm)

Advantages
●Long term duration
●Hybrid remote
●Contract extension, conversion to full time employment
●Start date is ASAP
●Competitive pay rate

Responsibilities
As a Bilingual Operations Officer, your duties will include but not be limited to:
Customer Experience
●Building strong working relationships with partners and management by providing appropriate and accurate information
●Contributing positively to CEI by continuously evaluating department speed and accuracy.
●Working collaboratively with internal partners to ensure a legendary customer experience in all interactions.
●Sharing knowledge, expertise and providing training to the department.

●Taking ownership of issues, using expertise and problem solving to enhance client satisfaction
Service Excellence
●Exercising discretion in managing correspondence, information and all matters of confidentiality, escalate where appropriate.
●Managing expectations/concerns through strong communication skills, both verbal and written
●Maintaining proficiency with software applications/programs and/or department specific systems as required (ie. MS Office, Word, Claim Centre, As400, Excel, Outlook, etc.)
●Taking initiative to identify and recommend improvements in own job function, research and/or investigate issues requiring resolution in order to execute on assigned tasks
Operational Effectiveness
●Providing accurate, organized and efficient administrative support; collect and track data, research information, sort and distribute mail, and perform other administrative assignments as required
●Using software programs and other tools or equipment with ease and efficiency, and provide documents/ information that effectively support the needs of the team
●Managing expectations/concerns through strong communication skills, both verbal and written
Teamwork/Support
●Being an effective resource and flexible in adjusting to changing work priorities
●Participating fully as a member of a team supporting our partners and contribute to a positive work environment
●Keeping team/management informed and up-to-date about the status/progress of projects, and all relevant or useful information related to day-to-day activities
●Supporting the management team by continuously developing knowledge in own area

Qualifications
●High school required.
●0-2 years of experience.
●Bachelor degree is preferred
●Bilingual - French is required
●Working knowledge of Microsoft Office (Excel and Word) – , basic excel knowledge
●Excellent knowledge and proficiency in MS Outlook - basic knowledge
●Able to work in a fast paced environment & efficiently manage workflow
●Proactive and flexible to work in a changing environment
●Excellent written and verbal communication skills and interpersonal skills
●Demonstrates sound judgment
●Exceptional organizational skills
●Excellent time management skills

Nice to Haves:

●Insurance experience
●Knowledge of admin – okay with repetitive tasks

Summary
Interested in the Bilingual Operations Officer role in Markham or Halifax? Apply online today!
Candidates moving towards the next step of the recruitment process will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process. show more

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