Radisson Red Deer
Location
Red Deer, AB | Canada
Job description
The Radisson Red Deer is seeking a hardworking individual to fill Part Time and Full time Front Desk Agent position for morning, evenings and weekends.
The Front Desk Agent is an important position in which you are the first person the guest will see when they arrive and the last person they see upon departure. It is important we maintain the Hotel’s High Standards of guest services and cleanliness and require someone with integrity, great personality and is respectful to all people, guests, and employees. The Front Desk Agent will report to the general manager regarding duties aside from daily duties and responsibilities. The agent in this position will ensure efficient Front Desk operations, exceptional quality of service to each guest and patron, whilst maintaining positive and professional attitude.
Duties and Responsibilities: Coming to work on time 7 am to 3 pm and 3 pm to 11 pm Creating Reservations and assigning guest rooms Taking all calls to the hotel and assisting or directing accordingly. Checking-in/Checking-out of arriving/departing guests. Entering and ensuring all guest account information and billing is correct in system. Assist guests with any questions regarding the hotel services and amenities Ensure all guest needs are met in guest friendly manner Ensure that all hotel policy and procedures are followed Registering and confirming complete guest information upon Check-in/Check-out. Provide information to the guests and patrons about goods and services in the community. Completing daily Cash/Credit transactions and balancing your shift Maintaining professional personal attire, service and hygiene Posting of charges and pertinent notations. Notations on daily inventory of items from departments within the Hotel. Completing all daily check lists and tasks.
Qualifications: Language proficiency - English Previous customer Service experience. Telephone communication skills - English Energetic personality, and calm under pressure Punctuality and time management skills. Able to work weekends and evenings. Computer skills required - Opera is an asset Conflict resolution skills Ability to multi-task - Phone, Guest infront of you, Detail oriented. Strong communication skills in English both verbally and written. Excellent interpersonal skills. Ability to work independently and with a team
Job Type: Full-time/Part time available including weekends as per business needs
Salary: From $16.00 per hour based on experience and business needs
Benefits: Flexible schedule On-site parking Flexible Language Requirement: Able to communicate in friendly manner French not required
Schedule: 5- 8 hour shift punctuality is required Day shift 7 am to 3 pm Evening shift 3 pm to 11 pm Monday to Friday Morning shift Night shift 11 pm to 7 am Overtime only if approved Weekends as needed as per business needs Experience: Customer service: Previous experience is required
Must be Legal to work in Canada and live in Red Deer
Please submit resume attention: Manager at 6500 67 Street, Red Deer, Alberta. Thank you!
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